My Network Manage at Pepperjam keeps telling me they are asking their third party processor what is going on, but then she never gets back to me with any real information. My payment report on their site says they made 6 ACH payments that I never got. Haven't got an ACH payment from them since January. Also, other than contacting my Network Manage, the support on pepperjam is completely useless. When I use their support form they give me replies that have nothing to do with my question. Like this was their last reply to me: "You are able to log-in and get started." I have no idea what they are talking about because I was always able to log in. Having someone respond to you at this network is a lost cause.
You same too me. I have three payment from Jan not yet incoming. I ask my network manager but he tell me he don't know where is error. I feel that maybe PJN stop to work anymore. So sad !
I talked to a higher up and they still say the same thing "we will look in it". They had 3 months to look into it, a year from now they will probably still be saying the same thing. I can't get the contact info for the president, or incoming president, so I just keep sending message to their twitter pages. Send them messages to: http://twitter.com/krisjonescom http://twitter.com/michaelcjones
That's not very good at all. I would try contacting them a few more times. Do they have a phone number?
Pepperjam is a middle network between webmasters and advertiser. If their advertiser is not able to pay you, they can't pay you those amount. Also the checking on pending ammount to make it become locked amount is manually checked by the advertiser. You might try to contact them directly.
I have been getting payments from pepperjam, but they are having issues with tracking because one day i received $334/day in commission, normally, I only get about $10/day.
They were sold and a lot of responsibilities shifted to different people. My advice is if you don't get paid to STOP promoting their stuff until it's resolved. That's pretty much all you can do. And the Desk Jockeys you talk to don't have the authority to do anything, and they seldom care as long as they get their $10 an hour.
Yes, after some payment i never got since then. I has been removed all them banner from my website(s). Stop promote anymore.
So who cares? Don't be the middle man if you can't handle similar situation. Affiliates should be paid (by this third man) and then PepperJam should solve the issue with the advertiser. And no, nobody should bother contacting the advertiser directly, thats PepperJam's responsibility to keep both parties happy (advertiser and affiliate promoters), that's why they are called the middle man, other ways what is the use to give them the "share" of the profit?
Come to now, i have not receive my check and contact to affiliate manager many time. No respond at all.
I've had problems with them in the past. You'll just have to keep contacting them until it's resolved.