Gents, Has anyone of you had an experience with hosting sites on DedicatedNow dot com? What would you say on their support level and speed in reply? PS. Just got some troubles with them, so need another views. Thanks in advance for sharing.
DedicatedNow is excellent in their support from my experience. What kind of issues are you having with them, could it be some communication error? Can't give you a fair evaluation without knowing the details at hand.
dlanor, thanks for the opinion. There was one specific problem last week. We were constantly asking for a complete HD bit-to-bit copy, and their tech support (constantly changing due to night-shift to day-shit) every time got our request wrong: proposing some OS reload for $75 fee, admin work for reinstalling and configuring server anew for $80 hour fee. As one can understand with bit-to-bit copy its not needed at all. After some phone calls, we finally got a guy who was able to manage that simple copy. In general, I was surprized that for any request they are trying to charge some bux. Then, they get back only when I point to their own conditions saying that this is free of charge, that is free of charge, etc.
The techs could be confused of what type of services are being offered on a server or they do not know their product well. I do admit I generally do not submit tickets to them that often, so I can't question on the competency of the tech staff. But overall, I would say their network is great and reply time is within minutes. You may want to email jason[@]fortressitx.com (DedicatedNow's CEO) and let him know your concern.
May I ask you which kind of troubles you have with them? Also if you wish to learn more about certain web hosting company - do the search for their business name. Use google and major hosting forums and I'm sure you will be able to find plentuy of information.
I didn't like there hosting they were not very smart or professional, I know a really good company located in The Netherlands that has great support, and servers and are very professional, and great prices at that..
Well, in general I would say they are better than the hostings I used before, just these tiny things have left me worried. And great thanks for the email! This might become a problem solver in tough situations.
WebIntellects - Rob, The recent troubles I have specified in the post #3 of this topic. Well, you gave a good advice, which I regularly use, and not only for hosting selection. But on the web - WMT and other places I read mostly good staff about DedicNow. So therefore, I have selected them.
Would be useful if you would share the service url. If you do not like mentioning the service in public, then just PM me please.
megamillion07, if you mean Myhosting dot com, then they are not for our requirements, since they do not provide dedicated hosting.
Well, look at their posts, these two guys just spam their hosting company/affiliation and should not be taken very seriously. They just comment to get a chance to be seen, and you will see that their responses are very bad towards the real question. Just ignore them or even report them to the moderators.
Again, another issue appeared. The server has been shut down by some of the support team members and our site was down for some time. All log files are clearly indicating this. We have restored it and started investigation. Within two useless days, we spent a lot of time in message exchange with the support, but the end reply from them was: "Hello, I am sorry, but we haven't been able to find any record of why the server would have been rebooted." Ehrrrrrr.
I would really recommend changing host. There comes a time when enough is enough. I don't pay to have troubles or excuses, I just want my sites to work and couldn't care less about the stuff behind. At the very least, you should be compensated with for example a free month. But I would start to look around for a better place to move, in order to ensure that you are trouble free and operating without problems.
I had a similar problem with them last year when they did not install FFmpeg properly and tried to charge me additional admin time for them to reinstall it. At first their support/network was really good, but after 4 months or so I started to get a bit annoyed with them, trying to charge me for every little thing that needed doing. The provider I am with now does all that DedicatedNOW did, plus much more and all for FREE. I am also paying much less for a better spec server with my new hosting provider. The server is in a UK datacenter too, so I get better latency and faster upload/download speeds, etc. Speaking of latency and faster upload/download speeds, when I was with DedicatedNOW there were some bad network routing problems to the UK. Because they did not fix it after a few weeks I decided to move my sites to a UK hosting provider instead. I much prefer my new hosting provider.
Adraco, I think you are right. One more problem and we will move. Would you recommend some good-but-not-expensive dedicated hosters?