Bug Keep being signed out?

Discussion in 'Support & Feedback' started by Silver89, May 7, 2010.

  1. #1
    This evening I keep being signed out every 30 mins or so even if I have the remember me option clicked, this has never happened to me before? :confused:
     
    Silver89, May 7, 2010 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    Click the Log Out button to force your cookies to be deleted and then try again.
     
    digitalpoint, May 7, 2010 IP
    Silver89 likes this.
  3. bigu

    bigu Well-Known Member

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    #3
    Ok, my same problem is now resolved.

    Thank you!
     
    bigu, May 8, 2010 IP
  4. bluemouse2

    bluemouse2 Well-Known Member

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    #4
    I've experienced the same problem (I kept logging out) but now everything is fine. Thank you, Shawn.
     
    bluemouse2, May 9, 2010 IP
  5. rafderamas

    rafderamas Active Member

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    #5
    this happens to me all the time.
     
    rafderamas, May 9, 2010 IP
  6. Smyrl

    Smyrl Tomato Republic Staff

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    #6
    Follow instructions given above.
     
    Smyrl, May 11, 2010 IP
  7. TG2006

    TG2006 Guest

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    #7
    This is impossible, I can only get on this forum using an ip hider and I cant create new threads without tremendous difficulty. I cant send PM's either.

    What is wrong with this forum?? It never used to be like this with the old version.
     
    Last edited: May 12, 2010
    TG2006, May 12, 2010 IP
  8. robyries

    robyries Notable Member

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    #8
    this is what happen when their account get hacked,.. using your cookie :p
     
    robyries, May 12, 2010 IP
  9. digitalpoint

    digitalpoint Overlord of no one Staff

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    #9
    If you can't access the forum from your IP, I would contact your ISP to find out why.
     
    digitalpoint, May 12, 2010 IP
  10. BlueDevilMedia

    BlueDevilMedia Well-Known Member

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    #10
    Ha....that worked
     
    BlueDevilMedia, May 13, 2010 IP
  11. TG2006

    TG2006 Guest

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    #11
    I can access all vbulletin forums apart from this one. I was able to log on fine until you made the upgrade. Nothing to do with my ISP.

    Its taken me almost an hour to even post this. This forum is now completely unusuable.

    Delete my account.

    Thank you.
     
    TG2006, May 16, 2010 IP
  12. digitalpoint

    digitalpoint Overlord of no one Staff

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    #12
    Not sure... whatever it is seems to be specific to you though. I definitely would contact your ISP if you want to find out what's going on.
     
    digitalpoint, May 16, 2010 IP
  13. TG2006

    TG2006 Guest

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    #13
    Looks like I fluked another login.
     
    TG2006, May 17, 2010 IP
  14. TG2006

    TG2006 Guest

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    #14

    Not just me...

     
    TG2006, May 17, 2010 IP
  15. Silver89

    Silver89 Notable Member

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    #15
    Works okay for me in Canterbury and Maidstone, whose your ISP? I have sky *sigh endless speed limits* but everything works okay.
     
    Silver89, May 17, 2010 IP
  16. digitalpoint

    digitalpoint Overlord of no one Staff

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    #16
    I'm fairly certain vBulletin 4 does not have secret code in it to somehow block certain UK users. I suspect there is something in common with those users (first being in the UK, but secondly... I would almost bet money they are using the same ISP).

    The UK is still the #2 country for visitors for us (US is obviously #1) and the % of UK traffic is steady (no dips or spikes). So whatever it is does not appear to be something that is widespread.

    What *exactly* do you see when you try to login? Have you tried running a trace route from your computer?
     
    digitalpoint, May 17, 2010 IP
  17. TG2006

    TG2006 Guest

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    #17
    On a good day everything works normally and I see the homepage when I log on, this is without having to resort to using an ip hider website. However when I try and click on any board within the forum nothing happens so thats a s far as I can get.

    So I give up waiting and use iphider.org or hidemyass.com and I can access it instantly although not every time. Its hit and miss even with that which is why it can take along time just to post anything.

    Ive tried running a trace but as soon as I try that the screen disappears after about 15 seconds. Up until the upgrade I never had any problems like this.
     
    TG2006, May 17, 2010 IP
  18. digitalpoint

    digitalpoint Overlord of no one Staff

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    #18
    Probably want to look for a better traceroute program if it's not letting you actually see anything with a disappearing window. At least then, you can see where the holdup is on your TCP route.
     
    digitalpoint, May 17, 2010 IP
  19. TG2006

    TG2006 Guest

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    #19
    OK. Heres what I get...

    [​IMG]
     
    TG2006, May 17, 2010 IP
  20. digitalpoint

    digitalpoint Overlord of no one Staff

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    #20
    It looks relatively normal for an overseas connection... no huge spike or anything. The part where it turns from green to orange is probably the point where the connection crosses the Atlantic Ocean. At it's destination (farthest point) you are looking at ~150ms ping time which equates to a 0.15 second lag (time it takes for the connection to travel around the globe and back), which would be pretty normal for a US <-> UK connection.

    I ran a reverse trace from one of our servers to your IP and it looks pretty normal and the same as what you got...

    traceroute to 84.13.64.1 (84.13.64.1), 30 hops max, 40 byte packets
     1  192.168.2.5  0.040 ms   0.311 ms   0.039 ms
     2  digitalpoint-gw.colo.nethere.net (216.9.35.49)  6.847 ms   7.015 ms   4.666 ms
     3  fa0-0.sndg-br-1.nethere.net (66.63.128.39)  0.812 ms   0.339 ms   0.634 ms
     4  207-67-92-125.static.twtelecom.net (207.67.92.125)  5.458 ms   5.437 ms   2.780 ms
     5  66.192.253.170  3.952 ms   4.548 ms   4.100 ms
     6  xe-11-3-0.lon20.ip4.tinet.net (89.149.184.249)  151.531 ms xe-1-2-0.lon20.ip4.tinet.net (89.149.185.138)  160.956 ms xe-11-0-0.lon20.ip4.tinet.net (89.149.185.142)  156.878 ms
     7  opal-gw.ip4.tinet.net (77.67.64.14)  159.776 ms   158.016 ms   158.238 ms
     8  xe-9-3-0-rt001.sov.as13285.net (78.144.1.133)  158.047 ms   148.937 ms   148.675 ms
     9  xe-11-1-0-rt001.man.as13285.net (62.24.240.15)  156.549 ms   156.038 ms   156.406 ms
    10  xe-11-2-0-bragg001.man.as13285.net (78.151.225.6)  158.254 ms   157.948 ms   157.253 ms
    11  * * *
    12  * * *
    13  host-84-13-64-1.opaltelecom.net (84.13.64.1)  168.951 ms   168.575 ms   169.998 ms
    Code (markup):
    The only big jump in latency numbers is when it goes from Colorado (66.192.253.170) to Germany (89.149.184.249), which would be expected as it crosses the ocean.

    Here's an interesting thing... if you traceroute to the individual node (vs. just your first hop) it's taking a completely different route after the connection gets to Europe, and can't even make the full connection. Check it out:

    traceroute to 84.13.64.xx (84.13.64.xx), 30 hops max, 40 byte packets
     1  192.168.2.5  0.046 ms   0.038 ms   0.042 ms
     2  digitalpoint-gw.colo.nethere.net (216.9.35.49)  6.263 ms   6.667 ms   5.063 ms
     3  fa0-0.sndg-br-1.nethere.net (66.63.128.39)  0.298 ms   0.533 ms   0.516 ms
     4  207-67-92-125.static.twtelecom.net (207.67.92.125)  91.682 ms   56.665 ms   54.262 ms
     5  66.192.253.170  4.839 ms   4.873 ms   4.572 ms
     6  xe-11-0-0.lon20.ip4.tinet.net (89.149.185.142)  151.131 ms xe-11-3-0.lon20.ip4.tinet.net (89.149.184.249)  150.582 ms xe-11-0-0.lon20.ip4.tinet.net (89.149.185.142)  151.329 ms
     7  opal-gw.ip4.tinet.net (77.67.64.14)  151.469 ms   147.886 ms   151.193 ms
     8  host-78-144-0-215.as13285.net (78.144.0.215)  152.342 ms   148.817 ms   151.424 ms
     9  xe-11-1-0-rt001.man.as13285.net (62.24.240.15)  154.872 ms   158.119 ms   156.145 ms
    10  xe-10-0-0-bragg001.man.as13285.net (78.151.225.10)  160.100 ms   158.323 ms   158.781 ms
    11  78.151.232.246  156.590 ms   156.257 ms   156.523 ms
    12  * * *
    13  * * *
    14  * * *
    15  * * *
    16  * * *
    17  * * *
    18  * * *
    19  * * *
    20  * * *
    21  * * *
    22  * * *
    23  * * *
    24  * * *
    25  * * *
    26  * * *
    27  * * *
    28  * * *
    29  * * *
    30  * * *
    Code (markup):
    Opal Telecom DSL Network is the authoritative entity for block of IPs that appears to not be routing properly:

    http://tools.digitalpoint.com/whois.php?query=84.13.64.1

    Opal Telecom is also the governing entity for the 78.151.232.246 IP address that simply won't route any further:

    http://www.db.ripe.net/whois?form_type=simple&searchtext=78.151.232.246

    My guess is they have poorly constructed BGP routing definitions defined... You definitely should not take completely different routes (as seen above) when you are trying to connect to two IPs on the same subnet.

    I don't know if Opal Telecom is your ISP (never heard of them) or just a peer with your ISP, but they appear to be the issue.
     
    digitalpoint, May 17, 2010 IP