Paypal CC chargback - 0% seller protection :(

Discussion in 'PayPal' started by kunnusingh, Mar 30, 2010.

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  1. #1
    Hi,

    my client use my reseller hosting for 40+ days and he is chargeback in his credit card company.

    I am submit all online proof to paypal but now paypal send me email 'buyer cc company reverced money'

    its a 100% paypal seller protection?

    Also paypal charge me settelment fee + claimed money.


    Next time if someone chargeback money then good option is refund money?(100% unprotection :( )
     
    kunnusingh, Mar 30, 2010 IP
  2. radhika.writer

    radhika.writer Well-Known Member

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    #2
    Well PayPal dun favor buyer if you are dealing in digital good and you can't provide them shipment proof. Beware while dealing next time.

    Thanks
     
    radhika.writer, Mar 31, 2010 IP
  3. RightMan

    RightMan Notable Member

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    #3
    If buyer initiates charge back through his/her credit card company, is Paypal helpless in such a case? :confused:

    Has anybody seen any instance when looking at the supporting documents provided by the seller, Paypal taking up the case with buyer's CC company and denying the refund till the case is resolved? :confused:

    Regards,

    RightMan
     
    RightMan, Mar 31, 2010 IP
  4. rajanurs

    rajanurs Well-Known Member

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    #4

    Referring the dispute to Paypal is just a initial attempt to find a resolution. Paypal will give a decision based on the details of the transaction...however the buyer can still make a chargeback from his/her creditcard. The credit card issuer makes the final decision if chargeback is valid.

    Once the buyer makes a chargeback from the credit card company Paypal has no responsibility in the issue except to provide all the facts and details to the credit card company. On receiving the chargeback request the creditcard company will refund the buyer the disputed amount. The credit card holder is still liable to pay the amount if the credit card company decides the chargeback is not valid.
     
    rajanurs, Mar 31, 2010 IP
  5. Mystique

    Mystique Well-Known Member

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    #5
    Many scammers pay via Paypal exactly to do this charge back via credit card afterwards. Your best protection used to be Paypal account status (verified/unverified) plus number of transactions (reputation) of parties involved but, correct me if I'm wrong, Paypal doesn't show off such reputation stats until it's too late.

    I mean until transaction has been done.
     
    Mystique, Mar 31, 2010 IP
  6. magicworld11

    magicworld11 Well-Known Member

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    #6
    Well if you sell digital goods, paypal will not protect you as their seller protection programm is only for tangible goods..
     
    magicworld11, Mar 31, 2010 IP
  7. WINISMO

    WINISMO Peon

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    #7
    PayPal does at times review disputes carefully, I've been successful with two physical good orders.

    However in most cases credit card companies usually approves charge backs.
     
    WINISMO, Apr 2, 2010 IP