I got this chat discussion from one of my female friend! Chat Start Date: Feb 3 2010 10:50:42 PM (10:52:46 PM) Anthony St: has entered the chat. (10:52:48 PM) Anthony St: Welcome to HostGator.com Live Chat. My name is Anthony. I am here to assist you. (10:52:53 PM) Sume Akther: Please read my message carefully. My problem is not like others common.My ticket: .........@tickets.hostgator.com! I pay for 1 hosting. You refund & want to verify my card. I send card verification (10:53:19 PM) Sume Akther: After that, I saw my billing area, there have two invoice is due (10:53:25 PM) Sume Akther: I pay one (10:53:33 PM) Sume Akther: That is yesterday (10:53:51 PM) Anthony St: Since you have verified your order with HostGator. We issued a refund for your first invoice pending verification, we would like to ask you please log in to www.hostgator.com/billing and pay the invoice that is currently due for your account. (10:53:52 PM) Sume Akther: I check my card statement (10:53:58 PM) Sume Akther: You bill my card: Transaction Date Post Date Transaction Description Reference Amount 02/03/2010 HOSTGATOR COM HOUSTON USPurchase - Computer Network/Information Services ***** $ 66.72 (10:54:14 PM) Sume Akther: So,is it necessary for me to pay two times same bill? (10:54:28 PM) Anthony St: Yes but the amount was refunded to you. It takes 3-5 business days for your bank to refund it to you. (10:54:30 PM) Sume Akther: Come on (10:54:37 PM) Sume Akther: I pay second invoice (10:54:50 PM) Sume Akther: Listen (10:55:03 PM) Sume Akther: I pay second invoice (10:55:13 PM) Sume Akther: I know you refund my first invoice (10:55:26 PM) Sume Akther: Now, due is first invoice (10:55:37 PM) Sume Akther: can you please check my billing area (10:55:44 PM) Sume Akther: You may understand my problem (10:55:48 PM) Anthony St: Yes your billing is now current (10:56:15 PM) Sume Akther: I already pay second invoice (10:56:22 PM) Sume Akther: So,I have no due now (10:56:35 PM) Anthony St: Just reply to the email and let the verifications department know that you have paid so that they can release your account. (10:56:56 PM) Sume Akther: You just need to understand it or give me some time to understand (10:57:04 PM) Sume Akther: I already mail them (10:57:28 PM) Sume Akther: But,I think, on hostgator team is really stupid (10:57:40 PM) Sume Akther: I complain all forum on my problem (10:57:49 PM) Sume Akther: You want bill for two times (10:57:59 PM) Sume Akther: This is stupid work (10:58:08 PM) Sume Akther: & cheat me (10:58:23 PM) Sume Akther: Before, billing you must need to check everything (10:58:29 PM) Sume Akther: I have all proof (10:58:35 PM) Anthony St: When we have to verify your account we immediately refund your money. Then when you do verify then we have to charge you for the service since we refunded your money. (10:58:44 PM) Sume Akther: & I will submit it on all forum with this chat conversation (10:58:59 PM) Sume Akther: I know (10:59:09 PM) Sume Akther: You are writing common (10:59:14 PM) Sume Akther: Like a dol (10:59:17 PM) Sume Akther: Look (10:59:43 PM) Sume Akther: When,I pay for first time, you refund my amount for verify (10:59:50 PM) Sume Akther: Now, what you are doing (11:00:14 PM) Sume Akther: You are creating two due invoice at a time (11:00:29 PM) Sume Akther: When,I enter my billing control panel, I look it (11:00:46 PM) Sume Akther: & I bill last one, because first one already refunded (11:00:56 PM) Sume Akther: Now,you are showing 1 due (11:01:04 PM) Sume Akther: That was not refunded (11:01:51 PM) Sume Akther: Can you please kindly check it (11:02:36 PM) Anthony St: I have looked at it. Your first payment was refunded. (11:02:52 PM) Sume Akther: So,second payment was not refunded (11:02:57 PM) Sume Akther: I pay two times (11:03:07 PM) Sume Akther: So,why my account is due? (11:03:14 PM) Sume Akther: I have no due now (11:03:21 PM) Sume Akther: I am sure it (11:03:49 PM) Sume Akther: Who is not ready to understand it, they must be a stupid ' (11:04:14 PM) Anthony St: Invoice 4730726 was what you paid when you signed up. That was refunded. Then after verification Invoice 473913 was generated. (11:04:38 PM) Sume Akther: Well,I pay that invoice (11:04:45 PM) Anthony St: right (11:05:05 PM) Sume Akther: 4737913 (11:05:14 PM) Sume Akther: So,why my account is due? (11:07:01 PM) Anthony St: It's not. You have paid your invoice. (11:07:20 PM) Sume Akther: But,still I have 1 due invoice (11:07:23 PM) Anthony St: The email that you got was a form email. (11:07:43 PM) Sume Akther: I receive mail from your billing: Hello,Since you have verified your order with HostGator. We issued a refund for your first invoice pending verification, we would like to ask you please log in to www.hostgator.com/billing and pay the invoice that is currently due for your account.Thank you again for your patience and understanding.Please feel free to let us know if you have any further questions or concerns.Thank you for choosing Hostgator.comBest Regards,Laurie JSales AdministratorHostGator.com LLC http://support.hostgator.com 1-866-96-GATOR (11:08:23 PM) Sume Akther: Though,I pay second invoce (11:08:30 PM) Anthony St: Yes I understand that, but if you look in the billing system your account is fine. (11:08:45 PM) Sume Akther: No (11:08:56 PM) Sume Akther: Still,I can't enter my cpanel (11:09:05 PM) Sume Akther: Because,I have a due account (11:09:25 PM) Sume Akther: Can you please close this due account? (11:10:01 PM) Anthony St: Because you have not replied to the email saying that you have already paid your account. (11:10:26 PM) Sume Akther: what do you mean (11:10:36 PM) Sume Akther: I am really tired (11:10:57 PM) Sume Akther: I think,you are donate me, so I am waiting for your help (11:11:07 PM) Sume Akther: How much you donate me already (11:11:15 PM) Sume Akther: I send my national id card (11:11:22 PM) Sume Akther: My credit card (11:11:28 PM) Sume Akther: scan copy (11:11:34 PM) Sume Akther: I bill two times (11:11:55 PM) Anthony St: You need to reply to the last email that was sent to you. Reply to that email saying that you have paid your account and to please activate it. (11:12:01 PM) Sume Akther: Now,give me a list, how much I need to do get hostgator holy hosting (11:12:18 PM) Anthony St: Just reply to the last email. (11:12:25 PM) Sume Akther: I already reply (11:12:44 PM) Sume Akther: After that I got this mail: (11:12:45 PM) Sume Akther: Hello,Since you have verified your order with HostGator. We issued a refund for your first invoice pending verification, we would like to ask you please log in to www.hostgator.com/billing and pay the invoice that is currently due for your account.Thank you again for your patience and understanding.Please feel free to let us know if you have any further questions or concerns.Thank you for choosing Hostgator.comBest Regards,Laurie JSales AdministratorHostGator.com LLC http://support.hostgator.com 1-866-96-GATORYour feedback is important to us. Please take a moment to rate this response. Upon doing so, you will be entered to win a $25 credit towards your HostGator account.http://tickets.hostgator.com/rateticket/26517698/706/1265229433/5234f7ad975dcd6482853a223dea14f2 (11:13:00 PM) Anthony St: Then you just have to wait a little while. you will get an email sayign that your account is active. (11:13:12 PM) Sume Akther: come on (11:13:54 PM) Sume Akther: Well,can you permit me to submit this chat conversation on different web master forum? (11:14:13 PM) Sume Akther: Dear Sume Akther,Notice: Your invoice 4737*** has been processed by HostGator. Status:Manual Payment Invoice Number:4737*** Invoice Amount:$66.72 Date Paid:2010/02/03 Amount Left:$0.00 Trans ID:2828856***Outstanding Balance: 1 Invoice(s) Now Due: $66.72You may login to view your invoice(s) online at any time:https://secure.hostgator.com/billing/Thank you,Billing Dept.HostGatorDate: 2010/02/03 (11:14:32 PM) Sume Akther: No email I receive from you where you inform me to reply (11:15:30 PM) Anthony St: An email was sent to you 2010-02-03 at 14:37:13 GMT-6.ticket ID MKN-13022063 (11:16:11 PM) Sume Akther: Hello,Since you have verified your order with HostGator. We issued a refund for your first invoice pending verification, we would like to ask you please log in to www.hostgator.com/billing and pay the invoice that is currently due for your account.Thank you again for your patience and understanding.Please feel free to let us know if you have any further questions or concerns.Thank you for choosing Hostgator.comBest Regards,Laurie JSales AdministratorHostGator.com LLC http://support.hostgator.com 1-866-96-GATORYour feedback is important to us. Please take a moment to rate this response. Upon doing so, you will be entered to win a $25 credit towards your HostGator account. (11:16:24 PM) Sume Akther: I am confused (11:16:43 PM) Sume Akther: Can you please give me a PHD for hostgator billing? (11:16:52 PM) Sume Akther: Why not you doing it from your end? (11:17:01 PM) Sume Akther: You are here for give us support (11:17:27 PM) Anthony St: That is the email that you have to reply to. You have not replied to it yet (11:17:44 PM) Sume Akther: I didn't receive any mail, what you saying (11:18:08 PM) Anthony St: Are you in the ticket system? (11:18:10 PM) Sume Akther: This is your bill payment email: Notice: Your invoice 4737913 has been processed by HostGator. Status:Manual Payment Invoice Number:4737913 Invoice Amount:$66.72 Date Paid:2010/02/03 Amount Left:$0.00 Trans ID:2828856***Outstanding Balance: 1 Invoice(s) Now Due: $66.72You may login to view your invoice(s) online at any time:https://secure.hostgator.com/billing/Thank you,Billing Dept.HostGatorDate: 2010/02/03 (11:18:16 PM) Sume Akther: No (11:18:27 PM) Sume Akther: give me ticket url (11:18:34 PM) Anthony St: Then where are you getting the information that you are pasting to me? (11:18:44 PM) Sume Akther: From my email (11:19:06 PM) Anthony St: That is what I am saying. Click reply in your email client (11:19:23 PM) Sume Akther: which mail I reply? (11:20:19 PM) Anthony St: Hello,Since you have verified your order with HostGator. We issued a refund for your first invoice pending verification, we would like to ask you please log in to www.hostgator.com/billing and pay the invoice that is currently due for your account.Thank you again for your patience and understanding.Please feel free to let us know if you have any further questions or concerns.Thank you for choosing Hostgator.comBest Regards,Laurie JSales AdministratorHostGator.com LLC 1-866-96-GATORYour feedback is important to us. Please take a moment to rate this response. Upon doing so, you will be entered to win a $25 credit towards your HostGator account. (11:20:27 PM) Anthony St: The one you pasted to me. (11:20:50 PM) Sume Akther: I reply already on this email (11:20:57 PM) Anthony St: When? (11:21:07 PM) Anthony St: Actually send another reply right now. (11:21:24 PM) Anthony St: I am in your ticket. If your reply right now I will see it update. (11:21:48 PM) Sume Akther: Check it again (11:22:08 PM) Sume Akther: Hello,Thank you for contacting HostGator. This email confirms that your reply to ticket MKN-13022063 has been received. We will get back to you as soon as possible.Best regards,HostGator.com, LLC===================Ticket ID: MKN-13022063 (11:22:19 PM) Anthony St: Thank you (11:22:24 PM) Sume Akther: Hello,Thank you for contacting HostGator. This email confirms that we have received your email and that a ticket has been created for you. Someone from our team will be in touch with you as quickly as possible.Your ticket ID is ACS-13029293. You can view your ticket(s) online at anytime by going to:https://tickets.hostgator.com/view/ACS-13029***Please note that is only necessary to submit one ticket for each issue. Submitting multiple tickets for the same issue actually increases our response times. If you have any additional information to add to this ticket, feel free to reply to this email at any time and include it.Did you know that HostGator's self-service site includes hundreds of useful articles, video tutorials, and walkthroughs that contain answers to almost all of your technical support and sales questions? Check out http://support.hostgator.com/ and get your question answered right away.Best regards,HostGator.com, LLC===================Ticket ID: ACS-13029293To reply to this ticket, please be sure to email 13029***@tickets.hostgator.com from the email address you created the ticket with. (11:22:34 PM) Anthony St: I see your reply (11:22:51 PM) Anthony St: And your new email. (11:23:06 PM) Anthony St: One of our sales admins will get back to you shortly. (11:23:09 PM) Anthony St: Is there anything else that I may assist you with? (11:23:23 PM) Sume Akther: How much time later? (11:24:02 PM) Anthony St: I'm not in the verifications department I don't have an exact estimate but it is usually a couple of hours. (11:24:17 PM) Sume Akther: I am tired to follow your instruction. So, can you please try to give me a PHD about special hostgator verification? (11:24:46 PM) Anthony St: Sure I can do that. (11:24:56 PM) Sume Akther: Oh!Really? (11:25:04 PM) Sume Akther: Please give me one (11:25:18 PM) Sume Akther: At list,I can add a dr. before my name (11:25:27 PM) Anthony St: Not really, but after this process everything else will be easy. (11:25:28 PM) Sume Akther: Dr. Sume Akther (11:25:48 PM) Sume Akther: I hope so (11:26:00 PM) Sume Akther: Well (11:26:01 PM) Anthony St: That would be fun. (11:26:02 PM) Sume Akther: bye (11:26:08 PM) Anthony St: Is there anything else that I may assist you with? (11:26:13 PM) Sume Akther: no (11:26:17 PM) Anthony St: Thank you for using HostGator Live Chat. Once again my name is Anthony. Please click the Exit & Rate button to provide feedback and to have a copy of your session emailed to you. Your comments are always welcome at . (11:26:22 PM) Sume Akther: your doing all (11:26:28 PM) Anthony St: Thank you (11:26:31 PM) Sume Akther: bye (11:26:34 PM) Anthony St: bye
I agree. especially those prefixed (posted by) If you tell us about that in few words that would be much better
Hostgator is just piece of junk, like ayk solutions. I think only liquidweb can satisfy me all this time.
the guy asked the hostgator tech to give him a PHD and call him Dr. Sume Akther at the end of the chat. I didn't think it was that funny, just irritation how he typed.
With the level of English the guy has, I wouldn't bother posting this thread. More embarrassing to him than the support person.
well finally you got your problem solved or not. I believe hostagator and similar hosting like hostmonster such better than those that relay on email response only. This companies should have flexible operation system and give training to customer care person. so that they can sertve the customer. see in ur case he want you to send email then only he can do anything. instead the customer care person can be able to take the online chat request itself as authentic and to do the need full thing.
I feel that the OP was mad in this conversation. It is soo simple to understand. You have 2 invoices, You paid the first one, you got the money back as it was for verification. You have the second invoice for your hosting account which is supposed to be paid anyway. You just irritated the support with your own stupidity and by posting this here brings you 1 level down in my respect list. Although replying to the email's is the part which is where i would say Hostgator is stupid. It should not be a thing that the customer has to reply back saying that I have paid the invoice kindly check. It is the work of the sales department to look into things as soon as they arrive.
I agree. The process used by Hostgator may not be ideal, but it isn't that hard to understand what they are doing, and the support rep was perfectly polite and helpful all the way through. The only person looking bad from that post is the OP.
Can you please my thread first line? This is not my chat conversation. Its my friends conversation & I paste it here. Besides, here some body comments of bed english. I have no word to say. Because, I request you to speak Hindi or bangla, how can you speak?If your mother language is not english, you never be a good speaker. I think, DP is not only for USA or UK citizen site. Isn't it so?
Well then you should be able to judge your own friends chat. It is not funny at all unless your definition of funny is to make people annoyed and freak the hell out of the person.
my understanding is DP is for english speakers. It doesnt matter where you come from, as long as you speak proper english, people will understand you. I could be a dog or Bigfoot. It wouldn't matter unless my english is fcked up.