Hey dudes, I'm maintaining a web services review blog and had this article about mocha host. After some time a user from my blog commented on the mocha review (see comments) and introduced me to the arrogance of the support team, although he also wasn't the nicest . Anyways I'm really sorry this happened and am thinking of deleting the article as I review only cool hosts, and want to know if anyone has an idea of whether it's as bad as my friend there said? thanks.
yesterday, i caht with sales/support from mocha ask about running eccomerce site and i really not like their response, looks like their team not respect to small people like me....only this what i want share.
My friend, indonesian webmaster, have a bad experience with mocha host about script support.. GO with host gator, the y have a good support and server..
hmm ... Christmas is near ... from what I've heard from a dedicated visitor on my blog (service 77 dot net) ... they will barely speak to you ... btw ... if you need a host ... a real company ... just pm me and specify the conditions etc. you can read some of my articles ... but better pm ...
- bad support (bad language, they hang up if don't know the answers to your questions) - tried online chat instead of phone but they have: - blocked my ip from accessing mochasupport.com, their main support site - blocked my ip from accessing mochahost.com no support means no more tickets, no more developing software for the site, no more control over own account with mochahost, including billing (couldn't pay bills anymore) I decided to move to different provider, close my account with mochahost (after just 2 weeks) but they quickly locked my domain from being transfered away from them. I tried to move out after my ip was denied (see above) and after being repeatedly insulted by their customer support. Oh, btw, to close an account with them you need to place 3 different tickets with account management, with tech support and with billing, 3 different tickets for the same purpose. If they haven't blocked you from using their ticketing system. - I have also filed a claim with PayPal to recover loses (and it worked) (you can do it too if unsatisfied with their service) - filed a complaint with ICANN to recover my own domain that they are now abusively holding. THIS IS THE MOST SERIOUS OFFENSE AND CAN BE LEGALLY DISPUTED. Since the above offense is a serious one I had my lawyer contact their lawyer and now will see what they're up to. You been in similar situation with mochahost? need advice? lemme know. been through all the process already, happy to help other unsatisfied customers.
Man they suck .... I still get complain emails from people that signed up via my affiliate link... I should better ban the review.