A buyer did a dispute on my sale. Will I get my money back?

Discussion in 'Payment Processing' started by TheVccMatey, Feb 3, 2010.

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  1. Hmmm..

    Hmmm.. Peon

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    #21
    good idea man..

    Point noted for the future...:D
     
    Hmmm.., Feb 4, 2010 IP
  2. Buydood

    Buydood Peon

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    #22
    Actually, I've noticed that digital goods can be refunded. I've had to do this when the product stated was not the product I got. I think it just depends on your dispute. :)
     
    Buydood, Feb 4, 2010 IP
  3. Hmmm..

    Hmmm.. Peon

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    #23
    dude, buyer always gets the refund for digital goods, not the seller.

    The thread opener is a seller.


     
    Hmmm.., Feb 4, 2010 IP
  4. TheVccMatey

    TheVccMatey Peon

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    #24
    PayPal pays diligent attention to valid disputes. Just provide the proofs and you'll be fine. :)
     
    TheVccMatey, Feb 4, 2010 IP
  5. paulnet

    paulnet Active Member

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    #25
    Yes sure, Play safe and you are safe. If you have valid documentation to validate your claim. Then buyer can also be in trouble sooner or later.
     
    paulnet, Feb 5, 2010 IP
  6. TheVccMatey

    TheVccMatey Peon

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    #26
    I won :D PayPal does listen!! Screw you Dan Long!!!! (he's the buyer), He's also here on DP, no clue what his DP username is though
     
    TheVccMatey, Feb 5, 2010 IP
  7. paulnet

    paulnet Active Member

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    #27
    Congrats!! :D
     
    paulnet, Feb 5, 2010 IP
  8. Hmmm..

    Hmmm.. Peon

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    #28
    I have a verified Premier paypal account.

    An unverified smart*ss reversed the payment on a digital down-loadable item which i sell via e-junkie. I gave them the copy of "Successful sale" email from e-junkie, which is the only proof i had.

    But just after 10 days they refunded the buyer !! :mad:
     
    Hmmm.., Feb 5, 2010 IP
  9. TheVccMatey

    TheVccMatey Peon

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    #29
    You should have called PayPal customer support :(
     
    TheVccMatey, Feb 5, 2010 IP
  10. Hmmm..

    Hmmm.. Peon

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    #30
    I did call them but they asked for more proofs which i don't have...

    I emailed the buyer to ask if he has any problem with the file or download but no answer...:mad:

    well...no problem..profit and loss is the part of business..... :cool:
     
    Hmmm.., Feb 5, 2010 IP
  11. jaspert

    jaspert Member

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    #31
    Guys! Read PayPal's TOS. I have been a PayPal member for 10 years. Digital goods are NOT covered under their dispute process. The buyer can initiate a claim and it will ALWAYS be denied (no matter what.)

    Trust me, I've been burned many, many times by sellers that hover under the radar with this loophole.

    Don't worry, just be patient and PayPal will side with you.
     
    jaspert, Feb 5, 2010 IP
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