anyone know of an internet line drop???

Since the 23rd I can not view mine or my clients sites or my whm from any
computer in my home. I can view them from friend's homes or my husband's office
computer and on my blackberry. I have two clients in Canada (i'm in NY) that can
not see their sites or mine from their home computers but can from other
computers. The company that I resale hosting from says it sounds like an
internet line drop. Is this possible? And how do I find out who to contact to
correct it? Has anyone heard of a line drop anywhere? Any info about this would
be greatly appreciated.

 

Sorry but I've never heard of that.But I guess it may be an route issue.Have you consulted your local ISP?Since
you can get access to it in your friends' home or office,I think nothing wrong happed with your server.It's probably
that it's a DNS problem.You'd better get a route table to analyse it.By the way,are you a reseller since you have
whm?Maybe you can also ask them for the reason.

 

Hi Steve, Thanks for your reply. Could you direct me on how to get a route table to anaylse it?

 

You can go to the command line in Windows (cmd from the 'run' line on the Start menu) and type in tracert domain.com or tracert 0.0.0.0 where domain.com would be the site domain and 0.0.0.0 would be the IP of the server the domain is hosted on.

Sounds like a routing or DNS issue.

 

Hi. Thank you so much. I did that. I have 30 lines on the trace. Only nine have DNS info the other 21 all say request timed out. Now that I have this info, where should I go from here?

 

It really depends on where the timeouts start. If you have timeouts right from the beginning, it would indicate local to your home or with your ISP, and at the end would be more of a routing issue at hosting. The middle ones could be points set not to respond, or a broken connection.

What domain(s) aren't responding for you?

 

Is it possible that I could send you a screen shot of the command window?

 

sure, send it to my hotmail account mb_matt at hotmail dot com

 

Thank you so much!!!! I am sending it to you now.

kindest regards,
Margaret

 

It could be DNS issue or a firewall blocking certain list of IPs.
can you ping the site IP from your PC??

From command line, try typing to see if there is a problem with DNS nameservers.

and see what you get!

one more thing! can you access your site thru http://hidemyass.com (proxy). If you can then something wrong with your ISP network. Wait for few hours and your ISP line would be back online.

 

For what it's worth, there is no such thing as an "internet line drop".