Temporary Hold On Payment - Inquiry by PayPal !!!

Discussion in 'PayPal' started by MaX., Dec 18, 2009.

0
  1. #1
    this is the second email am getting from paypal

    Hello *******,
 
To protect you from problematic transactions, we sometimes request
additional information about PayPal payments.
 
We need more information about this transaction. Please log in to your
PayPal account, click the "Resolution Center"tab, and provide more
information by 24/12/2009.
 
We recommend that you not ship the item until our investigation is
complete. If you've already shipped the item, please log in and let us know
where you shipped it.
 
We have placed a temporary hold on the funds until we complete our
investigation.
 
If you need to provide information by fax, click and print a cover sheet:
https://www.paypal.com/in/cgi-bin/?cmd=_complaint_resolve_tracking_fax&cid=PP-855-495-186.
 
Please fax proof of shipment or proof of refund to +1-402-537-5760.
Thank you for your cooperation.
 
Thanks,
 
PayPal
    Code (markup):
    i sold e-book. I don't know what to choose (I haven't shipped the item yet, I gave him/her a refund...) and right now the status is Awaiting Seller's Response.

    which option should i choose? what will happen if i dont respond? will my paypal be limited? btw mine is verified using vcc, so am screwed if this happens!

    what should i do so i wont be limited or get suspicious? :confused:
     
    MaX., Dec 18, 2009 IP
  2. radhika.writer

    radhika.writer Well-Known Member

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    #2
    Well call up PayPal and tell them the exact situation you are in and also let them know that you dealt in digital product and you did not ship anything.Also speak with buyer and ask him if he can help you with this.


    Regards
     
    radhika.writer, Dec 18, 2009 IP
  3. b4db0y

    b4db0y Notable Member

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    #3
    I would suggest waiting for a week. It happened to me and i did wait :)
     
    b4db0y, Dec 18, 2009 IP
  4. MaX.

    MaX. Active Member

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    #4
    anyother way than calling???

    what happened after 1 week?
     
    MaX., Dec 18, 2009 IP
  5. saurabhj

    saurabhj Banned

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    #5
    You can email them and send the screenshot of refund.
     
    saurabhj, Dec 18, 2009 IP
  6. Digital_shubhi

    Digital_shubhi Illustrious Member

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    #6
    They will also take some info from buyer...
    Tell him to do it and then just call PP once and you will get it. :)

    - Mr.President -
     
    Digital_shubhi, Dec 18, 2009 IP
  7. OldEgold

    OldEgold Peon

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    #7
    Its due ot Some suspectious activity , like loggin from diffrent IP and all :)
     
    OldEgold, Dec 18, 2009 IP
  8. Moses8595

    Moses8595 Peon

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    #8
    Sorry to hear that,You had better contact the buyer asap
     
    Moses8595, Dec 18, 2009 IP
  9. deluxdon

    deluxdon Catch Me If You Can...!!!™ Staff

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    #9
    Just give them (paypal) a phone call and explain each and everything for a quicker solution of this hold.

    DON.
     
    deluxdon, Dec 18, 2009 IP
  10. ÐarkInvigo

    ÐarkInvigo Peon

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    #10
    Calling helps.
     
    ÐarkInvigo, Dec 18, 2009 IP
  11. big-davy

    big-davy Peon

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    #11
    they will help you if you call them, maybe they think there is a suspecious activity like login in from different IP
     
    big-davy, Dec 18, 2009 IP
  12. prettybomb2008

    prettybomb2008 Peon

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    #12
    It is much better to call paypal and tell them that your selling digital products or probably asked for your buyer . He might be the one who chargeback your account.
     
    prettybomb2008, Dec 18, 2009 IP
  13. Imbo

    Imbo Member

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    #13
     
    Imbo, Dec 19, 2009 IP
  14. citigirl

    citigirl Peon

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    #14
    Make sure that you let them know something because they will reverse your funds.
     
    citigirl, Dec 31, 2009 IP