Here at DP, I brought an ebook and claims made in sales letter were found false. As the seller claims that he has clearly mentioned no-refund and that's why he will not refund. Is it legit to make such policies? Can I report it to DP or Paypal? Please suggest.
Well, DP won't do anything. If you report it to PayPal, nothing will be done except PayPal will ask you to speak with the seller. The only way out is to send an email to the seller requesting a refund. IF he doesn't, forget your money. There may be another way out but you would have to innovate it your self creatively.
If the sale said there no refund and yet you still bought, means you are aware of the consequences should you not be satisfied with product.
its of no use now. DP wont take any responsibility with trades and paypal also waste of time for such dispute for such transacations
Blog about it or make other people aware. That's your only option. Never buy something without a refund. Games are never refunded if the box is open.
Just leave him a negative itrader (I am not sure if it is ethical as the seller said in his copy that no refund). Anyway most money making schemes don't do well as they promised. the reason is that the ones whho created it are experts and you are not.
Well, if he is from the UK he has to have a refund policy where he actually give refunds, I belive a minimum of 7 days (I'm american so I don't know the actual amount of time). If he clearly said BEFORE the transaction that you will not get a refund than no he doesn't have to give it to you. If he didn't clearly state that refunds are processed within x amount of days, than no, he doesn't have to give it to you. ebooks will generally not get you a refund anyway, simply because you could have easily copied the work onto word.
Yeah, leave him negative iTrader. Regardless of how his (dubious) refund system works he still sold you a pile of shite: "Claims made in sales letter were found false"
In the UK, consumer protection regulations state that if the goods were not as described then a "no refund" policy is no protection (and not legal) - they must refund your money. If you had had a chance to examine the good before purchase then that would be a different matter, but I'm assuming you didn't. There are some exceptions (e.g. a sealed music CD or a DVD that has been opened cannot be returned) and an eBook may fall under this part of the legislation, but I'd still say that if the goods are not as described then you would have a case. However, pursuing the case may not make any financial sense but a complaint to your local Trading Standards office may work if the seller was a business. If the seller was a business, then you, as a consumner (i.e. you didn't make the purchase from your business) would also protected by the "Distance Selling Regulations" (DSR). The DSR cover things like the amount of time an order must be fulfilled within, your cancellation rights before delivery is made, and your ability to cancel the order within a specified time unless certain criteria are met. Certainly selling something that turned out not to be what was described would allow you to cancel the order and allow you demand a refund. You can find out more about them here - http://www.oft.gov.uk/advice_and_resources/resource_base/legal/distance-selling-regulations/ At the end of the day, you need to consider how much you lost, and how much it would cost you in time, money, and aggravation to pursue the matter. Even a claim in the Small Claims Court will cost around £75 to file. As other people have said, maybe reporting them here as a bad trader will be more than enough revenge if their reputation is questioned.
1) Request a refund and wait an appropriate amount of time for a response. (No more than 3 days.) 2) If no refund is given and the seller is unwilling to provide you with any assistance then leave a negative iTrader stating that although product was delivered you were misled and seller was unwilling to assist you. Talking it through will hopefully get you some help though, even if not a refund.