I can see the lacehost website but cant access any of my websites. open dns says... * ns5.lacehost.com returned (SERVFAIL) * ns6.lacehost.com returned (SERVFAIL)
Hello, There was a file system issue on the primary HDD of your server (aa.lacehost.com). An FSCK was run for a few hours & it fixed most of the issues. But some issues in /boot (which is necessary for the OS to boot), were not fixed. We are performing an OS reload now. cPanel will be installed after the OS reload & then we will restore all accounts from the backup drive. We will also mount the current corrupted disk so that any data from it can be taken (if possible). @stringetje, I am LaceHost's only DP member, while we have 24x7 staff. It would be much better for you to register at http://service.lacehost.com & open a support ticket. I was out of station for the day & you might have had to wait a few days for a response, if my trip had been longer. Thank you, Ishan
Thanks Ishan, can you tell us the time/date of the backup and give us an estimated time when the server will be operational Cheers
Hello, Again, this forum is not our helpdesk, so I am not sure if the moderators will allow it to be used in this way. We have already sent a mass email to all clients, but if you refuse to register you will never get one. The OS install is complete & cPanel is installing now. We do backups daily, so the backup should be today/yesterday's if there were no issues during backup. Also, the primary hdd which had the issue also contains all data, as only its /boot partition is damaged. Thus, there won't be any data loss. Thank you, Ishan
There are no known problems with mail on your server. Please open a ticket as this seems account specific. Thank you, Ishan