I have been told that the number of order submits exceeding the number of sales is normal. But 14 to 1? I think something is up here. The order submits were spread out quite evenly over the period of time I have been promoting this product, so I know it is not a case of one person trying to buy and failing multiple times.
Depends on the product and a few other variables, 14:1 isn't all that uncommon actually. Could also be their RMS which I doubt on this small sample size though... If you haven't yet, i've heard setting up a new CB account might help should there indeed be a RMS issue or if your account is temporarily flagged (or the vendors account). N.
Cheers, RMS = Risk Management System. This protects their system, and can read when the system is being abused, compromised, frauded, etc., and as a precaution affiliates and vendors accounts are frozen for an undetermined amount of time. All networks have RMS, some are more sophisticated than others, some are far more sensitive than others. What triggers the RMS to flag you? A fraud batch of CC's, too many orders from the same region quickly, multiple sales from the same CC... A library of other scenario's. How does it flag aff's/vendors? I have never really suffered from an aff's standpoint, however have seen up to 6hr gaps in my accounts as a vendor. These gaps happening during peak times where we are getting 50-100 orders a day, and it's only on selective accounts, once in a blue moon. Have seen smaller gaps as well, timed almost to the hour. My guess is the vendor gets slapped, not the affiliate, and the customer reaches the order page but is stopped with 'we cannot process your order at this time'. At that point, the customer may not be able to buy because: the RMS has disabled either, credit card type (i.e. all visas), region (nobody from xx can order), whole account, batch of credit card numbers, payment type, and I'm sure a few other scenarios to simply limit accounts in order to protect them, which in turn is sometimes [allegedly] screwing with legit aff's/vendors as being over sensitive. This is still unfortunately all theory as I haven't been in their backend, and very little info comes from CB directly regarding their RMS. This does explain a lot but I've had this debate with numerous others over the years and when you're doing volume this shit very rarely happens (but it does). Some also blame it on your account being assigned a 'tag' of some kind, making you low/mid/high risk, and your accounts functionality is depicted by your level of risk < I don't think so but hey anything is possible I suppose. Hence they get new accounts, and get sales again magically. I still think it's their RMS to this day personally. Best, N.
Good post ncmdeia. I just wish clickbank would tell people what the deal is so we don't have to keep guessing.
Good post NC - If CB were to let us know how their fraud prevention works, then it wouldn't be much of a fraud prevention. Even though it's frustrating, some things are best left on the down low.
Maybe so, but I'll be extremely surprised if it's far wrong: it all "stands to reason", doesn't it? Just as well, really: people would talk, you know ...
It's quite normal I think. When they come to the submit form, it doesnt mean users must submit it, doesnt it?