Why my earnt commissions are deducted from total balance?

Discussion in 'Commission Junction' started by Lorelei, Oct 8, 2009.

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  1. #1
    I have a weird problem and even though I contacted support -- I got no response.

    After last check payment I had balance left over - ($4.71) USD, it sat there for a few month since I didn't work with CJ for a while.

    A few days ago I referred a person and it earnt me $100 (that was the fixed rate commission for this network). Now, my balance is supposed to be 104.71, right? But no, they took the 100, and deducted my current balance, so what they did is -- 100 (new commission) minus 4.71 (previous balance) = My current balance is now: $95.29

    This isn't about the measly 4$, but I want to understand the princip, since this is the second time they do itand the support team isn't very talkative.I'd be grateful if someone can chew it over for me.
     
    Lorelei, Oct 8, 2009 IP
  2. Mmbillionaire

    Mmbillionaire Peon

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    #2
    are you sure you didnt have the negative balance of 4.71? that might be the possibility and since you have not logged in for a while you might be forgetting?
     
    Mmbillionaire, Oct 9, 2009 IP
  3. Lorelei

    Lorelei Notable Member

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    #3
    I don't think it was negative, it was in the upper corner near payment status. Previously I had balance of about $5, and earnt a commission sale for godaddy - 0.79. Instead of adding that amount, it was also deducted and my balance went from 5.50 to 4,something.

    http://www.toptut.com/wp-content/uploads/2009/10/cj-2.jpg

    Now it's about really tiny sums but I want to understand how it works...
     
    Lorelei, Oct 9, 2009 IP
  4. tvmatt

    tvmatt Peon

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    #4
    ($4.71) is the same as writing $-4.71. You had a negative balance, most likely because of a returned item or reversed transaction.
     
    tvmatt, Oct 10, 2009 IP
    Lorelei likes this.
  5. Lorelei

    Lorelei Notable Member

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    #5
    thanks tvmatt, finally I figured. I didn't occur to me that balance in (xx) could be negative since it said no where that I had a reversed transaction.
     
    Lorelei, Oct 10, 2009 IP
  6. melly8

    melly8 Peon

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    #6
    same here... but when i asked CJ, they told me if the program (i've joined and earned) found that the lead i've bring to them isn't valid one, so they remove the commission too.
     
    melly8, Oct 12, 2009 IP
  7. anhbloginc

    anhbloginc Well-Known Member

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    #7
    All (xx) $ with CJ is mean negative
     
    anhbloginc, Oct 13, 2009 IP
  8. tvmatt

    tvmatt Peon

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    #8
    Run a commission detail report & you'll be able to see any reversed commissions.
     
    tvmatt, Oct 17, 2009 IP
  9. Deus Ex

    Deus Ex Peon

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    #9
    It is a reversed commission () means negative balance
     
    Deus Ex, Oct 18, 2009 IP
  10. tvmatt

    tvmatt Peon

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    #10
    Great job reading the thread - the question you just answered was already answered twice.
     
    tvmatt, Oct 18, 2009 IP
  11. markowe

    markowe Well-Known Member

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    #11
    Don't they deduct something if your account doesn't earn anything for a while? I had a similar thing, never really earned much with CJ, once had a balance of a couple of dollars, didn't do anything for about 6 months and suddenly it went back to 0.00 - could never be bothered to look into it, but vaguely remember reading that they dock you when you don't earn anything, like some sort of fee. Or did I dream it?!

    P.S. This deduction appears in my account as Advertiser: unknown, Web site: N/A, though is strangely listed as a credit...
     
    markowe, Oct 18, 2009 IP