hi i will be trying to sell an ebook on a world end 2012, http://the2012worldend.blogspot.com/ and similar affiliate pages, and people are asking for a refund 50 percent of them. im using paypal. whats gonna happen if i will not refund? because they get for what they pay! the ebook is just 7 dollars... now i even stopped selling, ANGRY me.
To maintain credibility you should follow your OWN refund policies. Also, if 50% of your clients ask for a refund, it could be that the ebook is junk.
If Pay Pal gets too many complaints, they will suspend your account or take some other kind of action. 50% is a big number..I think you should stop selling the e-book.
Where are you from? Country's like the UK require a refund policy to be in place for all internet sales. Do you have a readily available refund policy published on the site? You shouldn't start getting into selling things online without knowing this type of stuff. And as hmansfield said, PayPal will probably end up closing your account if they get too many disputes from you. What is YOUR refund policy as published on your site? And, if you have 50% of people asking for a refund, I'd find a petter ebook to sell.
Hi! 50% is a huge number. Fact: You going to end up having Paypal either: 1) Close your account altogether 2) If your lucky..they'll put you on that high-risk deposit thing I've heard about. What happens is this: You must maintain a certain balance in your account..you can't withdraw this money..it's like a deposit. Trust me..they have really, really got serious about this lately. I am aware of several hosts that are already on this deposit thing. Heck..I even got a phone call from them verifying purchases. I had never *ever* had a call..I've had both of my accounts for years...so..just be aware. Bryon
heh, im from lithuania, and lithuanian people allways ask for an refund, if even the ebook is ok, because they just want their money back!!!! Simple as that, week ECONOMY. So im wondering about other countries, their refund/legal policies. also, im not using the paypal, its CLICKBANK.
Refund policies are set by the vendor in most cases. There are buyer protections laws, but they differ with each country and each area or territory. For instance buyer protection laws in Virginia (U.S.) are slightly different in Florida (U.S.). I would say, if your market is the problem, then pick a new market.
nerrutis, I agree with linkfrommysite. If you have provided what is promised and you think that buyer is trying to play cheap games you do not have to make refunds. Making refund for keeping your reputation makes sense, but it also damages your business because of the incorrect buyers. So you have to consider this depending on each case. About the high number of the people asking for refund, if you statistics are based on enough data (e.g. 15-20 sales) you definitely have to change something (e.g. improving products, targeting different customer's groups, clarifying return policy, changing business, etc.). However if your statistics are based on just 5-6 sales, 50% mean nothing. Continue doing the business and if you still have the same ratio, consider what to change and how to change it. If you think that you are the right side and have no other disputes as a seller in the PayPal Resolution Centre, I would suggest you to defend your rights and not make compromises. If you have no other disputes, your chances to win this dispute are more than 99%. For virtual items, buyers do not qualify for PayPal Buyer Protection. Good luck!