Need Help To Debug Issue W/Tweet Reminder Script

Discussion in 'PHP' started by pwtgirl, Jul 24, 2009.

  1. #1
    Purchased Tweet Reminder script from twitterscripts.net

    Our server meets the requirements as outlined for the script to run properly.

    Listed Requirements:
    PHP / MYSQL / LINUX Server
    PHP 5.29
    Ability to create Cron Jobs
    FTP Access

    Server Running:
    Apache version 2.2.11 (Unix)
    PHP version 5.2.9
    MySQL version 5.0.81-community

    We have installed the Tweet Reminder script exactly as explained via the included readme file. It appears that reminders are entered and stored properly in the database however they are not being sent out. We can check the DB via phpmyadmin to see that the DB is being populated but the "sent" column of each reminder is empty and nothing appears to be sent to the
    twitter account that we define when setting up a reminder.

    Additionally we are NOT receiving any email error messages from the cronjob that runs the script which we set up using cpanel.

    We tried doing a test reminder from the actual demo site for Tweet Reminders on the seller's website which also appears to not be operational. We are leaning toward the line of thought that maybe the Twitter API used in the script may not be working correctly since we've noticed several new updates and changes to it on the Twitter API documentation.

    Multiple contact attempts via email and phone have been unsuccessful trying to gain support assistance from the script seller.

    We are trying to fix it ourselves since we can't get support from the seller. If someone that is familiar with Twitter API and/or this particular script can offer any suggestions or ideas to correct this issue so we may get the script up and working on our server we would be ever so grateful if you could share your thoughts or ideas.

    TIA
     
    pwtgirl, Jul 24, 2009 IP
  2. webark

    webark Peon

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    #2
    We are having the same issues you described with the Twitter Reminder script. Did you guys ever come up with a solution?

    webark
     
    webark, Sep 2, 2009 IP
  3. jjwdesign

    jjwdesign Peon

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    #3
    Just a quick thought... It sounds like it's probably a cron job issue. Depending on the server/hosting setup, it may be that the PHP based cron job is failing. Try to get the output of the cron task. That will be where the error is located. You can try to dump the output of the cron task to a text file on the server.

    Good luck,
    Jeff Walters
    JJW Web Design
     
    jjwdesign, Sep 2, 2009 IP
  4. premiumscripts

    premiumscripts Peon

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    #4
    Try to execute the cron file yourself, either via the command line (SSH) or via yoursite.com/cron.php (or whatever the file is named, if it's available publicly) so that we can see if it's a script issue, or a cron like the above users says.
     
    premiumscripts, Sep 2, 2009 IP
  5. webark

    webark Peon

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    #5
    How do you output of the cron task to a text file? I've googled it, but I can't find a help guide.

    Thanks,

    webark
     
    webark, Sep 8, 2009 IP
  6. jjwdesign

    jjwdesign Peon

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    #6
    jjwdesign, Sep 9, 2009 IP
  7. webark

    webark Peon

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    #7
    I've been reading the web page you suggested and it has been very helpful. Thank you. I think a big problem of mine is that I dont have "root" access to the cron manager. Some of my access is restricted and I wasn't able to setup an email to be sent to me with the details when it runs. I did not allow it. I'm still a but confused about how to setup a error log on the server. I'm not sure if I'm doing it right. Here's what I have:

    cmd >> /home/content/c/a/r/cardiacstaff/html/sites/twitforget/inc/lib/error_log 2>&1

    Is this correct?

    Thanks.
     
    webark, Sep 10, 2009 IP