They allow it just like they allow most virtual credit cards. However, when PayPal Risk Assessment team reviewed your account, something didn't add up and now they want more information from you to prove you are who you say you are. I only use Virtual Credit Cards on my account and not once have they ever been questioned. Why? Because everything in my account is legitimate - name, address, phone number, bank account, etc. Why they don't accept online statement? Because they can be faked so easily. Firefox even has a plug-in where you can edit a web page right on the screen and then print-screen it as an image. It is tools like this why they don't accept screenshots.
Actually, they do. They can tell if a card is secured, revolving credit, pre-paid, bank debit, etc. Most merchant accounts can do this as well in their fraud detection suite. Heck, even The Shopping Channel and QVC can do it through their merchant account. It's how they decide which credit cards they offer payment plans to and which ones they don't. And if they don't have that information available to them in a database or API - which I know they do but anyways... They know which bank issued your card based on the first few digits and one phone call to that bank and they'll know what type of card it is. You'd be surprised at how much information is out there that we don't know about or have access to. Trust me - PayPal knows. All I am saying is that you can fake a credit card statement if you want... that's up to you. But if you get caught, or PayPal doesn't believe you - don't be surprised. You're better off calling PayPal and asking to speak to someone in their security and risk management office. Explain to them the situation and ask them what other information you can provide. Don't simply talk to the first agent you get on the phone, specifically ask for that department.
It happened with me when I told the agent that I am using a card which I created online using my debit card and that agent restored my account in 2 mins . Earlier they asked for the statement... but then One fine morning , they close my account and stopped my withdrawal.. and reverse one payment also ..
Did you call PayPal again and ask them why they did all of this? They have suspected your account of something, especially to close the account and stop the withdrawal. Contacting them via email is useless, and talking to the agent that answers the phone after the automatic menu system is also useless. In matters such as these, it is always best to talk to someone in security and risk assessment to find out *why* this happened. Specifically ask them what you can do to restore your account. If they say there is nothing, then that's it. But if there is something, provide it to them - honestly. If it can't be provided, explain why and ask what else you can do. If your account is already under suspicion and you send them fake documents - if they find out, you'll never get your account back because submitting fake documents is a deliberate act and they definite won't trust you after that.
I spoke to them and they say Cant help but we have to end relationshio with you.. Didnt tell me the reaosn.. It was my wife account..
Did you just speak with the agent that answered the phone? Or someone in security and risk assessment. The agent that answers the phone can't answer those kinds of questions. But if PayPal has already decided to terminate the account and tells you that you can't have it back - then there is nothing else you can do. PayPal has the final decision and if they aren't asking for any documents, it means they've already decided you have no chance of getting your account back. I'd specifically speak with a security and risk assessment agent one more time and hear the final decision from them. But if you've already talked with someone in that department and that was the answer you got, I'm afraid that's it.
Generally because they are the ones limiting your account for some reason. If the agent that answers the phone doesn't transfer you, ask to speak to their supervisor and explain the situation briefly to them. The Security and Risk Assessment team does not have a direct line because if they did, every one would be phoning them. The customer service agent that answers the phone can only tell you what they see on their monitor - which isn't much. It is the security department that limits you account and can also tell you why it is limited. They are also the ones that have the power to restore an account or lift limits. A couple of weeks ago, I had a problem where by bank account got deactivated because the bank declined my withdrawal by accident. One phone call explaining what happened and what my bank had done, and my bank account was back online within minutes... all from talking to the security department after politely demanding I speak with them when the customer service agent was talking in circles just to pacify me.