WHMCS Problem -- Cannot ADD ADMINISTRATORS nor EDIT/CHANGE ADMINISTRATOR ROLES

Discussion in 'Site & Server Administration' started by bratny, Jun 19, 2009.

  1. #1
    Hey!! Just a simple question and I'm sure it's a simple fix or file permission ... but I'm trying to Add an Administrator to have full access to respond to tickets... everytime I add a user, no matter if its just for Sales/Support/or Full, it says it successfully created the user, but its NEVER listed!!

    I can also not access Administrator Roles, it sends me right back to the /whmcs/admin login screen. Any ideas? The tickets go through.. just no one read them, because no one is assigned to them because I can't add an administrator!!

    Just to make it more clear. THIS is the screen that happens (didnt add the user) after I create an admin..

    http://darkplexus.com/admin.jpg

    And, this is what happens when I click "Administrator Roles".. brings me right back to login screen.

    http://darkplexus.com/roles.jpg

    Any help would be greatly appreciated..
     
    bratny, Jun 19, 2009 IP
  2. RHS-Chris

    RHS-Chris Well-Known Member

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    #2
    Are you by chance using FireFox?
     
    RHS-Chris, Jun 19, 2009 IP
  3. bratny

    bratny Peon

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    #3
    Yes, tried both FireFox and IE..
     
    bratny, Jun 19, 2009 IP
  4. RHS-Chris

    RHS-Chris Well-Known Member

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    #4
    I've had issues with the firefox plugin called ySlow. It messes things up, I've removed it, and was able to access whmcs without issues. Strange though, when I used IE, I never had the problem. The only thing I can think of off the top of me head would be a corrupt cookie. Perhaps removing them, and recreating them.
     
    RHS-Chris, Jun 19, 2009 IP