On Hold Customers can create new/active email accounts

Discussion in 'Optigold ISP' started by Mia, Jul 19, 2006.

0
  1. #1
    Shawn, I noticed today that if a customer is placed on hold, they can still log in and create additonal email accounts, which then become active, even though the account is on hold status. How do I stop this from happening?

    Thanx.
     
    Mia, Jul 19, 2006 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    Disallow On Hold/Canceled customers from using the web interface.
     
    digitalpoint, Jul 24, 2006 IP
  3. Mia

    Mia R.I.P. STEVE JOBS

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    #3
    That does not make any sense. The idea is if they go on hold, that they can still access the web interface so they can pay their bill. Ideally it would be nice if there was a way to disable any new account/server type actions when an account is on hold. I would say better than 50% of our customers have gone to the online interface and entered a CC to pay their bill to get their account re-enabled.
     
    Mia, Jul 24, 2006 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    I suppose you could just add some logic to the emails.txt file (around the Create Email form)...

    [FMP-If: Status .eq. Current]
[existing stuff]
[/FMP-If]
    Code (markup):
     
    digitalpoint, Jul 24, 2006 IP
  5. Mia

    Mia R.I.P. STEVE JOBS

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    #5
    Sweet man! Thanx Shawn!
     
    Mia, Jul 25, 2006 IP
  6. elchuecodel88

    elchuecodel88 Peon

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    #6
    Disallow On Hold/Canceled customers from using the web interface. ??
     
    elchuecodel88, Aug 3, 2006 IP