Customer Service

Discussion in 'General Business' started by wvcaudill2, May 1, 2009.

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  1. #1
    Hello, I am thinking about opening a small web hosting business, but I was wondering how I am too provide customer service. I cant be online 24/7, and I doubt I will be making enough money to pay for people to offer customer service. What do you guys do?
     
    wvcaudill2, May 1, 2009 IP
  2. zinruss

    zinruss Notable Member

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    #2
    Live chat and phone support is a must. Alternative, customer hub may do the trick.
     
    zinruss, May 1, 2009 IP
  3. wvcaudill2

    wvcaudill2 Peon

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    #3
    Okay, so how do you guys offer support? Do you do it all yourself, or hire people?
     
    wvcaudill2, May 1, 2009 IP
  4. mentos

    mentos Prominent Member

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    #4
    I hire people to do it for me.
    Outsource it to India company and its affordable.
     
    mentos, May 1, 2009 IP
  5. wvcaudill2

    wvcaudill2 Peon

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    #5
    Where can I find people to outsource it to? How much does it cost? Is it worth it? Do your customers complain?
     
    wvcaudill2, May 2, 2009 IP
  6. Directory-Empire

    Directory-Empire Member

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    #6
    Just search for outsourcing on Google. There are companies that will man the live chat button. They only know what you teach them to do but they can answer your customer's questions.
     
    Directory-Empire, May 2, 2009 IP
  7. wvcaudill2

    wvcaudill2 Peon

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    #7
    Okay, I am doing that now.
     
    wvcaudill2, May 2, 2009 IP
  8. jezzz

    jezzz Notable Member

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    #8
    Well! Its great thinking you got to have live chat options into your company. Initially you start live support only in business timings! It provides superb impressions on new customers or to promote business in large scale!

    Dont forget to have FAQs sections! too
     
    jezzz, May 2, 2009 IP
  9. RVCA

    RVCA Member

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    #9
    Get a nulled live chat and have it appear offline but when you dont respond within the first 2 minutes have them be able to "leave a message"
     
    RVCA, May 2, 2009 IP
  10. STATBD

    STATBD Well-Known Member

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    #10
    HI sir,
    we are interested to do your job. We are a team of 25 people who can service 24 hours. We can handle your live chat portion easily.
    Thanks
    Mahi
     
    STATBD, May 2, 2009 IP