They dont answer there support. There ordering is offline, i still have 15 day old ticket that is un-answerd.. Good luck
Qualityhosting: I dont know what is the significance of your post? He is asking for support information not alternative ways around Deasoft. I supposed he will switch if he wants to.
Why stay with a host that never answers? Most hosts will answer in min or hours, you should never wait over a day.