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ATM Transaction Problem (India)

Discussion in 'Payment Processing' started by Digital_shubhi, Apr 2, 2009.

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  1. #1
    Well, Today something like this happened for 1st time with me.

    I am using a PNB ATM CARD..!!

    There is no nearby ATM of PNB so i thought of Withdrawing from SBI ATM. :rolleyes:

    The Problem is that the ATM machine displayed "LAST TRANSACTION : TIMED OUT"

    BUt when i called customer care of PNB they told that money has been withdrawn and deducted from my account. :eek:

    What to do now?? As i havn't got my money and its been deducted :eek:

    Will they return it to my account??:(

    One more thing, is there anyone who knows the meaning of error code 072 in ATM's??
     
    Digital_shubhi, Apr 2, 2009 IP
  2. pascalsundhar1

    pascalsundhar1 Banned

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    #2
    In most of the cases like you , automatically will get back money within 24 hours....If u did not get back, you can complaint in your bank with written letter.. Better if u have any transaction id like mini statement paper..

    Do this now..go to any atm and take mini statement printout....and attach it with your written letter...Mention the atm name(location , bank name) , last available balance, current available balance , approximate time of error made..

    I know, All persons who met the problem will get back their money..No problem...
     
    pascalsundhar1, Apr 2, 2009 IP
  3. RightMan

    RightMan Notable Member

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    #3
    This is highly unusual and weird.... :eek:

    Did you get the transaction slip and does it show the debited entry?

    If yes, you should have alerted the person in charge of the ATM and should have taken the remedial action then and there itself, before leaving the ATM.

    I hope you did alert the official that you were not able to get the money, before checking out!

    Regards,

    RightMan
     
    RightMan, Apr 2, 2009 IP
    Digital_shubhi likes this.
  4. jamesrocky

    jamesrocky Active Member

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    #4
    This is really Strange
     
    jamesrocky, Apr 2, 2009 IP
  5. Digital_shubhi

    Digital_shubhi Illustrious Member

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    #5
    That SBI ATM machine didnt even give any transaction slip. It just displayed on its Screen that LAST TRANSACTION : TIMED OUT.

    ANd after that when i tried again it gave a slip and nothing was written there except "SORRY UNABLE TO PROCESS"

    By the way i talked to Bank Customer Care and they said it will be credited to my account within 24 hours.!

    And if this doesn't happens then i can file a complaint !!

    Hope i get my money within 24 hours !!
     
    Digital_shubhi, Apr 2, 2009 IP
  6. pascalsundhar1

    pascalsundhar1 Banned

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    #6
    No problem about inform in atm without leaving..

    I knew more experiences of this problem with my friends..

    Inside ATM, The cash debited in your account will be in a separate box, which is called Retract box..This box collects the money when people wont take the money within allocated seconds and the Erros made like you...So No problem..You will get back your money...
     
    pascalsundhar1, Apr 2, 2009 IP
  7. deepaknight007

    deepaknight007 Banned

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    #7
    you get Statement for TIMEOUT Time so that Statement show to your branch manager after you money get back in your acc
     
    deepaknight007, Apr 2, 2009 IP
  8. deluxdon

    deluxdon Catch Me If You Can...!!!™ Staff

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    #8
    You have to contact immediately nearest branch of SBI bank of that ATM and let them know of this. Anyway post your feedback here so we know result as well.

    DON.
     
    deluxdon, Apr 2, 2009 IP
    Digital_shubhi likes this.
  9. denharsh

    denharsh Peon

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    #9
    It happens some time..
    It happened to me using ICICI ATM and HDFC card..
    Though contact the CC, I hope they might be of some help.
     
    denharsh, Apr 2, 2009 IP
  10. Digital_shubhi

    Digital_shubhi Illustrious Member

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    #10
    Well, i talked to the customer care of PNB and they told me not to worry about it.

    They told me to wait for 24 hours as it will be credited to my account automatically !! :)

    And if it doesn't happens then i can file complaint after completion of 24 hours !! :(

    Hope that i get it withing 24 hours. :eek:
     
    Digital_shubhi, Apr 2, 2009 IP
  11. devmishra

    devmishra Banned

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    #11
    Same happened to me yesterday.
    I still haven't file the complaint and can't complain due to close of bank (ramnavami).
    Hope i also get it back within 24 hours.
     
    devmishra, Apr 2, 2009 IP
  12. bikepsycho

    bikepsycho Peon

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    #12
    the last day was horrible , almost every atm denied to access my ATM Card of HDFC Bank.
    I didnt know yet , money had been deducted from my account or not.
     
    bikepsycho, Apr 2, 2009 IP
  13. Bohra

    Bohra Prominent Member

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    #13
    Tell them they refund it..
     
    Bohra, Apr 2, 2009 IP
  14. Digital_shubhi

    Digital_shubhi Illustrious Member

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    #14
    Finally, i forwarded my complain just now. :mad:

    THey said it may take upto 45 days for the amount to be credited in the account..!! :eek:

    Thats a long time to wait.. :mad:

    They also said that generally it takes 10 to 15 days for reversal but may take upto 45 days.

    Letz see what happens now. :(
     
    Digital_shubhi, Apr 3, 2009 IP
  15. RightMan

    RightMan Notable Member

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    #15
    In spite of the great software and technology available at their disposal, the banks continue to treat the customers shabbily....

    They need 10-15 days (or even 45 days!!!...BS)to credit back the money, which got trapped due to bad transaction! :mad:

    Who will bear the cost of money over this extended period? :eek: They just want to rip off the customers so that they can use the money freely.... :(

    Regards,

    RightMan
     
    RightMan, Apr 3, 2009 IP
  16. roxy

    roxy Active Member

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    #16
    You can also file a complaint with RBI ( Central bank of India ), the response could be faster , i have used RBI - in other matter - It works

    Take care
     
    roxy, Apr 3, 2009 IP
  17. olddocks

    olddocks Notable Member

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    #17
    stay away from ATMs of nationalized banks. These banks SUCK! and they cant even look after their atm's and they have poor maintenance along with 100's of problems in their ATM.

    As from april 1, 2009 atm withdrawal from other bank atm in india should be free.
     
    olddocks, Apr 3, 2009 IP