Look at this dumb response from CJ

Discussion in 'Commission Junction' started by da6101, Mar 23, 2009.

  1. #1
    OK! before you read the bottom, the person has my name wrong on the hello part. Second They didn't check my account. This is my balance
    Let me tell you something this site (CJ)SUCKS A**

    Here's the overview of the account. I'm over the $100 mark
    Current Balance (March, 2009)
    Beginning Balance $201.75 USD
    Commissions $32.25 USD
    Fees $0.00 USD
    Publisher Payments $0.00 USD
    Total $234.00 USD

    Hello Jacob,

    Thank you for your inquiry.

    In order to be paid, keep in mind that you must have sufficient funds in your 'current' balance. Your account total does include funds that are in 'new,' 'pending,' etc, so this must be kept in mind. If you click on 'run reports' in your CJ Account Manager, you will see that you currently do not have the minimum payment amount of at least $100 dollars (for a check) within your 'current' balance. Once this balance does reach the minimum payment amount, payment will be sent to you on or around the 20th of the applicable month. You can 'view payment status' next to your name at the top of your CJ Account Manager to see if a payment has been created for you.

    Additionally, the very first time payment for your account will be temporarily on hold by our compliance team. This is a normal occurrence, as this team does a routine check of every CJ Publisher account before the first payment is sent out. Although we do apologize for any inconvenience this temporary hold may cause, this does allow our our compliance team to ensure that your account is set up properly and is also in compliance with our publisher service agreement. This is a one time hold, meaning that If your account is cleared, you should be receiving your money, along with your other earnings, in the next upcoming pay period.

    Regards,

    Client Support

    Dumb A** Support
     
    da6101, Mar 23, 2009 IP
  2. jodyq

    jodyq Peon

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    #2
    That my dear friend is a lovely computer generated response just sends out generic response depending on the type of question you asked, it doesn't read actually! To get a human to respond send them thru your contact us button a reply to this and show them that you are above the threshold, but be nice, cj customer service robots may be stupid but the humans are not. lol
     
    jodyq, Mar 23, 2009 IP
  3. ivogue

    ivogue Peon

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    #3
    I'm kinna new to CJ so I hope if I need support, it won't be dumb like this :)
     
    ivogue, Mar 23, 2009 IP
  4. Romanorc

    Romanorc Active Member

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    #4
    I've talked to their support people on several occasions for various reasons and when you get a human it's a totally different experience.
     
    Romanorc, Mar 23, 2009 IP
  5. da6101

    da6101 Peon

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    #5
    The bad thing about the robots response is that its not my name next too hello
     
    da6101, Mar 23, 2009 IP
  6. Romanorc

    Romanorc Active Member

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    #6
    That is kind of screwed up... it makes it look as though I set up their aurtoresponder system.
     
    Romanorc, Mar 23, 2009 IP
  7. vividbeauty

    vividbeauty Peon

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    #7
    I'm getting fed up with CJ too. My account always changes and I write them for an explanation and never received a reply from them.
     
    vividbeauty, Mar 23, 2009 IP
  8. BeirutMarketing

    BeirutMarketing Member

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    #8
    Yes this is an automated message. The human responses are a bit more "intelligent" than this in most cases, however it can take a few days before they actually get back to you.
     
    BeirutMarketing, Mar 23, 2009 IP
  9. Radz

    Radz Notable Member

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    #9
    Looks like Your Payment isn't Approved from Programs yet..
     
    Radz, Mar 23, 2009 IP