My add got disapproved because of 'back button' problem. It says : "In order to provide a better user experience, links to your website must allow users to return to the Google Search Results page by clicking once on the browser's 'back' button. Once your website complies with this guideline, please reply to this email to request review." The guidelines says: "Links to your website must allow users to enter and exit the landing page easily, and to return to the Google search results page or ad network by clicking once on the browser's Back button." I don't get it. What the heck do they mean ? If you click on my advert and go to my page of course you can click the back button and go back to Google search results. If you find my page searching Google for keyword and go to my page, of course you can click once the Back button and go back to search results. And same thing if you do search from Google search box on my website - opens in new browser window with results, as their script does, and when you click on my website and go there you can click the B button and go to their search results. I am truly puzzled - don't get it. Can anyone enlighten me ?
Whats the url so we can test it for you. Did you ever use code prohibiting someone leaving your site and maybe you didn't take it off every page?
Not in all cases: I'm not a html expert but I vaguely remember a timed redirect trick (2 seconds) that prevents the user from retuning from previous page by pressing the back button 1 time. Probably you page has something similar and AdWords similar detected this code in your landing page (code active or not active) and disapproved your ads. Don't change the html yet - simulate the issue first": Try different browsers to simulate the problem: are using IExplorer? try FireFox Are Using Firefox? Try Iexplorer Post your Landing page here or Landing page source code (quoted please) so we can help you better
Those two come sometimes from the bravenet free poll script. I was wondering if I should get rid of it. Anyway, Adwords said about the back button, one click from my page to Google search results. I can't see how they figured something like this out..
I get an error in Explorer that it is trying to add a bookmark...No popups on my side though There isn't a random script of some sort (or geo targeted) is there?
You have a lot of JavaScript codes there. Probably Adwords system detected something there. Just go contacting support declaring that you that your site has no code that prevent the user to leave the site and ask for a manual approval for your ads.
Yes, the error is on the index page only, it just indicates the error in the browser, but I have no problem bookmarking the page. I can't figure out why is that - the other pages work just fine. I don't have any scripts preventing clicking back etc. Still, I think I will remove some fancy stuff from there to make the pages load quicker.
Actually the exact landing page for the add is this. When it comes to function basically same as the index page.