Guys I want some help why is it I have 2 Hold/Placed (Disputes and Claims) payment that I can not withdraw at the moment why did this happen?
Yeah. But why is it happen? I have 2 dispute payment. Did paypal will get back that dispute payment or they will back it to the sender?
It depends if you're selling a digital or physical product. Generally speaking paypal favours the buyer for digital products as there's no way you can prove you delivered the product. The best thing you can do is call paypal and ask what's up if you're not completely sure.
The problem is I am not selling any digital or physical products. That's why I am wondering why was that happened. Thanks for your reply
Oh ok, what type of service? Is there some way you can prove to paypal the you completed the service?
I already emailed paypal regarding this and hoping can resolve immediately. Thanks for your replies. I will just post here the outcome.
I work closely with the risk department of another processing company and can tell you that the questions steven20 was asking were the same sorts of questions Paypal will start by asking. Typically they will put a hold on your account when a certain percentage of your transactions are disputed, or when an unusual transaction is processed on your account (ie a $500 transaction when you typically do $20). From my experience they will want some documentation to confirm the service you offered was completed successfully. Just give them everything they ask for and hopefully you'll have no trouble.
For quick solution of your issue you can call paypal and solve it immediately. Let them know everything about this issue using their phone support. DON.
im sure it will be given back to the buyer, if it was an unauthorize claim by the buyer, you will lose it..charge it to my experience, a buyer paid me $120 for an item, i sent it and even faxed paypal all the documents and still the buyer's money came back to him, claiming it was an unauthorized payment
It is better you clear the dispute without any problem. I have done many times with my customers. Nothing to worry about it. If you are loossing in the dispute you are going lose the money which you got from your customer.