Absolutely NOT! Customers often just want the world for free. From a money perspective the best way to look at it is as a number. If I give this person what they want or are complaining about can I make more money from them then it is going to cost me to give them what they want? If so they go for it. If your going to lose money then tell them to take a hike. Its tough sometimes, but often customers just tick me off. lol. There are many people that I would rather not help, I can make my money elsewhere. They say "I am just going to go to so and so competitor" and I say "Don't let the door hit you in the rear end on the way out". I would rather some people go. Just my two cents. MAtt
"The customer's always right" is really a reminder to keep customer service as a top priority of your business. If I'm a customer of a business, I expect to be treated well, but that doesn't give me free license to act like a douchebag.
They are not always right but you want to please them in order to gain their confidence in your business handling.
For me the phrase "The Customers are always right" are coined by those who never attended to customers in stores or on helplines. Most customers are alright, but some came right from hell and need to be told their places. Give them an inch and they will take a mile. It sometimes pay to tell them off and tell them what are their rights and what are not and be firm with them. They can be worse than the worse delinquent kids.
"The customer is always right" has now become an overused and abused motto. Its most ardent proponent understandably is the department of trade and industry, followed by various non-government organizations concerned with consumer protectionism. Although every customer deserves protection from unscrupulous trade practices, commercial establishments and businesses also reserve some rights against abuses and deliberate excesses by clients and patrons. The strict implementation of the "no-exchange no-return" policy shall also be conditioned by the customers' honesty in making only legitimate claims. The matter of prices shall be left to the sole prerogative of the business establishment, although cognizant of any ceiling that the government may set under special circumstances, and the "take-it-or-leave-it" term shall be left at the discretion of the business enterprise.
This is depend on the individual. For me this is the true especially for those involve in customer service kind of biz. This is due to we must give 100% dedication to our customer and will try our best to solve any problem complain by customer. And try to tell the customer in professional way if the customer filed a nonsense complain without hurting their feeling.
That phrase is applicable if If you are some employee working for a boss. Often if you slaving as an employee you have limited choice but to be servant to your customers who pays yr salary. However, if you are your own boss (even a OMO One Man Operator) as a freelancer or on the web, you can choose your customers and that phrase does not have to apply to you... If they piss you , tell them to go jump. Obviously you can afford to do that if you are not desperate for $$ That phrase is less applicable also these days as Customer may not also know what is right or what they want especially in those technology/ IT/ telecom niches. They ask for stuff that may not be technically right