HTML Email, Company Email Manager

Discussion in 'Optigold ISP' started by Inet7, Jun 3, 2004.

0
  1. #1
    (posted to list too, SHAWN...WHERE SHOULD I POST?! :confused: Let me know..I'll stick to one or the other...or if it doens't bother you, both)

    Hello, we're useing OG 3.3.2 and I'm running into some problems with the
    company email manager.

    We use the email manager for support (auto assigns tickets, links to
    customer NICE!).

    The system as it sits now, doesn't allow us to read html email that is
    received. So I figured we would forward the email to a mailbox outside of
    support to read these. Here is where the problem is:

    1. The email never shows up at the detination mailbox, here is the error
    gernerated in the sendmail logs:

    "collect: premature EOM: Error 0

    collect: unexpected close on connection from (ip address)"


    2. Are there updated verions of OG that will allow the reading of html
    email? Or is this in the works?
     
    Inet7, Jun 3, 2004 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    This is the "official" forum, the list is still there, but more for users to interact with each other.

    No, there is nothing that has an HTML renderer within Optigold (nor any plans to build one).
     
    digitalpoint, Jun 3, 2004 IP
  3. Inet7

    Inet7 Active Member

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    #3
    Thanks Shawn. Any idea why forwarding an html email would cause that error to be generated in sendmail logs?

    We can forward any non-html based email out fine.
     
    Inet7, Jun 3, 2004 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    No, I don't. Try turning on the debugger under My Stuff -> System Info

    Then forward the email and check the "JavaCompanion Log" file (in the FileMaker Java Extensions folder). Maybe it will show something.
     
    digitalpoint, Jun 3, 2004 IP
  5. Inet7

    Inet7 Active Member

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    #5
    This is in the log when the mail is sent:

    javax.mail.MessagingException: IOException while sending message;
    nested exception is:
    java.io.UnsupportedEncodingException:


    This is from the Java JRE installed... should we try upgrading it? What the highest version of the Sun Java JRE we can run without breaking OG?
     
    Inet7, Jun 3, 2004 IP
  6. digitalpoint

    digitalpoint Overlord of no one Staff

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    #6
    You can use the latest version 1.4.x. Previously Authorize.Net didn't work for credit card transactions, but it does now as long as you have the latest version of CCAuthorize.
     
    digitalpoint, Jun 3, 2004 IP
  7. Inet7

    Inet7 Active Member

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    #7
    Haha, I knew it would tie into something. How do I find out which version I bought/installed from DPS? (maybe you could look it up?! Inet7)
     
    Inet7, Jun 3, 2004 IP
  8. digitalpoint

    digitalpoint Overlord of no one Staff

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    #8
    You can check your installed versions of Optigold, and plug-ins under My Stuff -> System Info

    For the emails you are forwarding and getting an error, do they have a pipe (|) in them by chance?
     
    digitalpoint, Jun 3, 2004 IP
  9. Inet7

    Inet7 Active Member

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    #9
    yeah I went there 1st, the only thing is says under "view liscense" is:
    CCAUTHORIZE: Installed. Is that all you need to know for me to install JRE 1.4.x?

    I will look through the code for a butt. :D
     
    Inet7, Jun 3, 2004 IP
  10. digitalpoint

    digitalpoint Overlord of no one Staff

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    #10
    Well truthfully, I doubt it has to do with your version of JRE. But do check for the pipe.
     
    digitalpoint, Jun 3, 2004 IP
  11. Inet7

    Inet7 Active Member

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    #11
    Yeap, 3 "pipes" in the emails that didn't forward. I took it one step further:

    I also tested plain text... sent a test message to support with "||||" (a bunch of pipes) and tried to forward back outside..... nothing shows up.

    ok...so now we know its pipes...what now?
     
    Inet7, Jun 3, 2004 IP
  12. digitalpoint

    digitalpoint Overlord of no one Staff

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    #12
    Well just to test it, try taking out the pipes in the email that would not forward, and see if it works...
     
    digitalpoint, Jun 3, 2004 IP
  13. Inet7

    Inet7 Active Member

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    #13
    Yeap, works fine when I remove the pipes....now what? How can I forward these emails that contain pipes?
     
    Inet7, Jun 3, 2004 IP