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  #1  
Old Nov 14th 2007, 5:18 pm
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SunDevil SunDevil is offline
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Yahoo! = awesome customer service
I do advertising (PPC) with both Google and Yahoo. the other day I got a call from a customer service agent at Yahoo making sure that everthing was running ok and that i was happy with the results.

You should of seen the look on my face. The multi billion dollar search engine giant calling me?

Google never calls me

Keep up the Good work Yahoo!
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  #2  
Old Nov 14th 2007, 5:47 pm
usearchme usearchme is offline
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lol thats true i have also had email asking me how my campaign is going, which i must admit is quite good !

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  #3  
Old Nov 15th 2007, 9:32 am
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I have only started advertising with Yahoo and I had a problem with my account and sent them an email, they rang me and sent me an email back and sorted out the problem in record time. A great first impression I must say
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  #4  
Old Nov 15th 2007, 9:49 am
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That's quite nice, it's small things like that where I'm willing to go with a less popular product/service compared to another service that will treat you like crap, but perform better.
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  #5  
Old Nov 15th 2007, 9:54 am
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I fully expected the title of this thread was sarcasm and this was going to be a slam thread. Surprised..
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  #6  
Old Nov 15th 2007, 10:17 am
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I fully expected the title of this thread was sarcasm and this was going to be a slam thread. Surprised..
Yeah me as well as I tried them for ppc and it wasn't that good.
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  #7  
Old Nov 15th 2007, 10:21 am
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Very nice of them to think of the people that give them money.. thats the way to make business for sure: keep your clients happy and always communicate with them. Yahoo will never die if they don`t forget this.
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  #8  
Old Nov 15th 2007, 10:22 am
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as a yahoo small business user! i can strongly say that yahoo customer care is the best around. they have always answered everything i have asked, and that too pretty quick!
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  #9  
Old Nov 15th 2007, 10:47 am
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Well that's the reason I support Yahoo and even setup a support site for Yahoo services. Yahoo does helps and sorts out alot of things which google ignores to do.
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  #10  
Old Nov 15th 2007, 7:23 pm
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Quote:
Originally Posted by tigermedia_ca View Post
I fully expected the title of this thread was sarcasm and this was going to be a slam thread. Surprised..
I did too. I hate yahoo PPC and hosting. THe PPC did not do much for me. There customer service is ok but there services suck. They dont support but a handfull of php scripts, like 20 or so, I'm in the process of switching my host. Boo to yahoo~
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  #11  
Old Nov 15th 2007, 7:38 pm
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i agree, yahoo always was super nice and fast with me.. yahoo is the best,the google customer service sucks
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  #12  
Old Nov 16th 2007, 7:39 pm
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Yahoo Jipped me on the 100$ Free ppc paypal promotion. Jerks never gave me the 100$ Promotional money =[
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  #13  
Old Nov 16th 2007, 7:49 pm
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G is more of a monopolistic regime. But cannot complain because it is the hand that feeds the web world now a days.
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  #14  
Old Nov 17th 2007, 2:26 pm
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G is more of a monopolistic regime. But cannot complain because it is the hand that feeds the web world now a days.
That was exactly what I was going to say.

Google gets about 65% of search inquiries made and yahoo about 25%.

But it was nice to hear about yahoo, at least one thing in which its leading.
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  #15  
Old Nov 18th 2007, 4:21 am
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Iam also a yahoo small business user and iam always been treated like a big customer and get their response really fast in case of some problems.
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  #16  
Old Nov 18th 2007, 7:52 am
indyonline indyonline is offline
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did you contact them and ask them about? probably a dumb question, but they did that to me too and I just called them and they hooked it up.
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Yahoo Jipped me on the 100$ Free ppc paypal promotion. Jerks never gave me the 100$ Promotional money =[
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  #17  
Old Nov 18th 2007, 7:56 am
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thts not that awesome, it should be standard, thats my 2 cents
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  #18  
Old Nov 19th 2007, 11:42 am
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thts not that awesome, it should be standard, thats my 2 cents
I agree. The happyier the clients are the better the company does But when was the last time you got a courtesy call from microsoft asking how you like VISTA (we all know how that conversation would go),

Quote:
That was exactly what I was going to say.

Google gets about 65% of search inquiries made and yahoo about 25%.

But it was nice to hear about yahoo, at least one thing in which its leading.
Yea Google gives you more traffic. However I have a jewelry client that gets 20,000 visitors monthly. Google sends more then Yahoo, but the visitors sent from Yahoo lead to a higher sales conversion then Google traffic
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  #19  
Old Nov 20th 2007, 4:25 am
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I thought yahoo CC is most bad CC. lol. I have not good experience with yahoo cc.
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  #20  
Old Nov 20th 2007, 3:08 pm
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I thought yahoo CC is most bad CC. lol. I have not good experience with yahoo cc.
Was the bad experience traffic related or conversion related?
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