Digitalpoint out of business?

[Drwho17]

Originally Posted by Mia

All I want to know is how to keep OG from crashing... It's crashed 4 times today, and about 20 last week... It's getting pretty annoying, and is pissing off customers.

Anyone using it have any thoughts as to why it crashes so much? I've narrowed it down to a problem between the db server and web server. I think some type of sever actions on the web server causes the DB server to tank... What that is, I have no idea? FM's logs are useless..

Mine crashes rarely, using FM 5.5 server on linux. Maybe once a year or so it goes down, and I start it up, and watch for damaged files, which I then repair and relaunch.

[Mia]

Originally Posted by Drwho17

Mine crashes rarely, using FM 5.5 server on linux. Maybe once a year or so it goes down, and I start it up, and watch for damaged files, which I then repair and relaunch.

I've got 5.5 on the Mac. It crashes sometimes 3 times daily, and other times runs for days at a time. It would appear to be something to do with the web server and the db server interacting when people use their accounts online. It has been the source of a lot of frustration lately, for us and our customers.

[minstrel]

Also, none of this alters the fact that there are several complaints about lack of support for this product in this thread and evidently no answers or explanations.

Where is Shawn?

[catyack]

Originally Posted by BlueDevilMedia

The servers are hosted in a secure datacenter...not the basement, bathroom, or cat box.

More on the new servers here. And a few details of Shawn's hernia.

cat box... thats funny

[exponent]

Originally Posted by minstrel

Also, none of this alters the fact that there are several complaints about lack of support for this product in this thread and evidently no answers or explanations.

Where is Shawn?

Thats a damn good question. A good question indeed.

[Drwho17]

Originally Posted by minstrel

Also, none of this alters the fact that there are several complaints about lack of support for this product in this thread and evidently no answers or explanations.

Where is Shawn?

They've always been poor responding to email/phone in my experiences even when I clearly want to give them money for licenses. Email is useless, the mailing list used to be really good until that was replaced with the forum. I'd keep calling them and leaving messages.

[exponent]

I really hate to press the issue, but its poor practice to actively participate in your own free forum in other threads but fail to attempt to address the concerns of paying customers. I love the forums and appreciate the help you provide, Shawn. However, in the same regards, I think the paying customers have a right to service.

When it comes down to it, I wish I was more familiar with the inner workings of OptiGold so I could help with more advanced troubleshooting. Unfortunately, I dont have that knowledge so that leaves us stuck here wondering how to fix software without atleast a hint from its creator.

[Blitz]

Funny how the 2 guys who were complaining about the response rate of digitalpoint are now both banned.

[Mia]

Funny, or ironic?

[exponent]

Originally Posted by Mia

Funny, or ironic?

Ironic is posting by "DigitalPoint" (Shawn) in other forum topics but not this one. A quick little search reveals "Last Activity: Yesterday 5:25 pm" with his last post being "RSS on DP May 2nd 2007 3:05 pm"

Ironic indeed.

[ThomasFox]

What a shame.

I really like(d?) Shawn... But what a shitty way to treat your customers.

I wonder what Shawn's mom (Robin) would think about him basically ignoring his paying customers?

*sigh*

Sometimes I just hate getting personally attached in business relationships.

[t2000q]

a lot of rambling and assumptions going on, I am sure there is more info that we all are missing here

[Mia]

Any hope of releasing the source to another developer? I'd kinda like to stick with it, but need to know it will be developed further... It's way out of date in a lot of areas.

[Dragon7]

Warning: There is no support, no keys made available and very limited, if possible, methods to move data from Optigold to another program.
New users will be stuck without working software.
Existing users will be stuck when they cannot renew or expand their key.
As noted by others, numerous phone calls receive the same response from Shawn, "it must have gotten caught in the spam filter. Just give me the domain and I'll pass it on to the admin so it will get through." I don't know who Shawn is, but obviously he has no input to Optigold or admins.

[exponent]

Originally Posted by Mia

Any hope of releasing the source to another developer? I'd kinda like to stick with it, but need to know it will be developed further... It's way out of date in a lot of areas.

I'm interested in Radiator should this ever occur.

[haabi]

What is Optigold ?

[BlueDevilMedia]

I'm beginning to wonder about this...Shawn still around?

[fortify]

maybe his $100,000 servers crushed him idk

[ezguy]

what is optigold by the way ? just curious

[Yfcadmin]

Originally Posted by ezguy

what is optigold by the way ? just curious

http://forums.digitalpoint.com/forumdisplay.php?f=9

Read the description of the forum

Optigold ISP (3 Viewing)
Dedicated to the discussion of our ISP billing software product. This is also the official place for feature requests and general support.

Stop making senseless posts before you get infractions in dozens