Digitalpoint out of business?

Anyone can confirm they jump off leaving their clients screwed by their software?

I am sending support emails, no replies for weeks.

Date: Mon, 19 Mar 2007 11:11:43 +0200
From: Max J <max@hostforweb.com>
X-Mailer: The Bat! (v3.98.4) Professional
Reply-To: Max J <max@hostforweb.com>
Organization: HostForWeb, Inc
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Message-ID: <14010222624.20070319111143@hostforweb.com>
To: support@digitalpoint.com
Subject: Wrong "Past Due Account Notice" sent (multi company)
MIME-Version: 1.0
Content-Type: text/plain; charset=windows-1251
Content-Transfer-Encoding: quoted-printable

Hello, support.

Greetings, first of all we tried everything already, using latest 3.3.8 ver=
sion


We have multicompany support - 2 companies within optigold, say Company1 an=
d Company2

The issue that each time past due accounts notice are sent, Optigold email =
Company1's letter text for Company2 accounts. However the rest of notices (=
welcome letter, invoices, receipts) are sent correctly. Its really sounds l=
ike a bug with past due mailing within optigold.

yes we have 2 different past due letters, multicompany is configured correc=
t, each company got its own past due letter configured, but they both sendi=
ng the same letter.

Also that might help, the email for Company2 is sent from billing@Company2.=
com email which is correct, but the test is taken from Company1

Please help.

 

is digitalpoint hosted by hostforweb.com ?

 

NO! DP has it's own servers, i think

 

Yeah DP has its own servers in the admins house i believe he runs some sort of small DC at home.

 

DP has its own servers,

 

find it using here
whois.net

 

i believe DP has its own private servers.

 

Im not sure I understand this, did this happen to you??

 

I dont think he runs servers from his home, its a very bad idea, But a secure suite in a multifacility DC with redundant 5-6 connections is a good idea, secure as well as resourcefull idea. I read somewhere DP servers config, it has a cluster of 12 blades with like 12 GB RAM in each, This is why DP is so fast in high loads. But i think the resources are overkill already.

 

Yeah read the donate page heres some specs of the server:

Take a look at http://www.digitalpoint.com/tools/donate.html altogether the hardware/equiptment for the servers costed $85,043.84 USD !!!

 

Shawn doesn't run the servers from his house.

 

i think hes got an office from where he runs the servers

 

DP servers run quietly in some dark basement buddy , that definitely isnt.

 

The servers are hosted in a secure datacenter...not the basement, bathroom, or cat box.

More on the new servers here. And a few details of Shawn's hernia.

 

I've tried to contact support for a few days and they are not answering also.

 

Why don't you guys call their support line??? Might be easier than waiting for an email...

http://www.digitalpoint.com/info.html

 

yeh right if they got a support line, go call them up instead of waiting an email

 

sigh .. the only question popping up right now is .. WHY WHY WHY WHY all this trouble :|

 

would be easier if he just answered this himself

 

Come now, folks. Shawn is far, far too busy to provide customer service.