DynaDot is not giving EPP. THEY STOLE MY DOMAINS!

Discussion in 'Domain Names' started by tdsii, Apr 19, 2011.

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  1. #1
    After having hell of issues with dynadot and trying to resolve issues in a resonable way with dynadot. They then told me to move my domains to another registrar.

    All sounds great from them, but I can not access my dynadot account as they disabled it and thus I can not obtain the EPP code.

    Terms of service clearly states my right to transfer my domain without problems.
    dynadot is not responding to my emails and they close the line when I call them (since first call). I thought I was being nice and expecting a good feedback from them

    So whats next? Few days and I will give complaints for each of my 15 domains since I can not transfer any of them! And ofcourse not gonna risk million worth domains.
     
    tdsii, Apr 19, 2011 IP
  2. RamCity

    RamCity Peon

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    #2
    You could have better choice for hosting. Always look for the reliability, in regards of hosting & domain.
     
    Last edited: Apr 19, 2011
    RamCity, Apr 19, 2011 IP
  3. tdsii

    tdsii Member

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    #3
    who talked about hosting?
     
    tdsii, Apr 19, 2011 IP
  4. RamCity

    RamCity Peon

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    #4
    I said both.
     
    RamCity, Apr 19, 2011 IP
  5. Leo Ghost

    Leo Ghost Well-Known Member

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    #5
    Dynadot has always been a great registrar for me, and they manage several million domain names. I highly doubt they "stole" anything - using that term is simply libelous.

    Without information as to why your account was disabled I'm afraid we really can't suggest any help. If they've instructed you to transfer away, I'm getting the feeling the reason was in violation of their terms. You can still report your issue to ICANN, just note that you aren't likely to get much attention on the matter.

    For the record, I have no affiliation to Dynadot - I actually prefer NameCheap.com for my domains.
     
    Leo Ghost, Apr 19, 2011 IP
  6. tdsii

    tdsii Member

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    #6
    funny thing is that they said i can transfer my domain and thats it. they disabled my account and i have to figure out how to get EPP. i asked them if money solves the issue as a guarantee. or if they require personal information as in passport or some identity. No reply.

    I even talked about ICANN terms to allow me to transfer within 5 days. they said "The ICANN regulations your are quoting apply to UDRP only."

    In short, for all webmasters! If your using dynadot, same your time and move all your domains, they seem very nice as I thought, but with the slightest problem which isn't your fault to begin with, you lost domains 10 years old!

    You are all warned, and I know many wont listen until they have their own domains blocked and learn the lesson.

    Final advice: Move your ass away from dynadot. If anyone here is a lawyer or knows how to write custom emails with credited source, message me.
     
    tdsii, Apr 19, 2011 IP
  7. wptheme

    wptheme Well-Known Member

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    #7
    What did you do to violate their terms? I have some domains at dynadot as they seem to have among the better security system. Hearing this makes me worry a bit/
     
    wptheme, Apr 19, 2011 IP
  8. tdsii

    tdsii Member

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    #8
    I have 15+ domains under same account. They are managed by one of my technical team. It seems that my technical guy messed up in something and when I contacted him he denied doing anything wrong, contacting dyna they said they can't give information or provide 10 minutes access to check what happened.

    I will assume I was the one to blame, little cooperation on the problem to solve it wont do harm. It is not logical just to close the account and contacting them is useless. Provide me information about what happened!!! Come on either give me my EPP codes or I will be making several hate websites for dyna and lets see how many cases we have.

    I bet this will make them lose alot more than my domains costs (estimated 1.5 million USD).

    I don't have time to make such anti-websites to be honest. But..you all know how frustrating this is and I have nothing to fight back if they don't cooperate and talk!

    The operator call was like this:
    Me: i have a problem with my account,can you please check
    she: please hold on
    she: (after 10 mins) we can not restore your account
    me: but..(line closed)

    sorry, but I can't even reply?

    you decide your self, i lost 15 domains. Or so they are active but I can not renew nor i can transfer so stolen!
     
    tdsii, Apr 19, 2011 IP
  9. Lokomotif

    Lokomotif Peon

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    #9
    if you dont like dynadot,, just going away and find another registrar
     
    Lokomotif, Apr 19, 2011 IP
  10. sasanko

    sasanko Active Member

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    #10
    Same old same old. When it comes to premium names, no matter how big the company is they 'll try to steal it from you.If only there was an honest one. sigh!
     
    sasanko, Apr 19, 2011 IP
  11. tdsii

    tdsii Member

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    #11
    if you read correctly they didn't give the domains so that i can go away. they simply want to keep the domains to keep them for their selfs.
     
    tdsii, Apr 20, 2011 IP
  12. Dynadot

    Dynadot Active Member

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    #12
    We typically avoid commenting publicly about issues regarding our customers. However, we feel that we are being unfairly represented so we want to clear the air.

    The user's account was disabled for violating terms of our service agreement. More specifically, we have reason to believe that the user has been using fraudulent credit cards to fund the registration of domains in his/her account. While we continue to investigate, we locked the account to prevent further fraudulent activity from taking place.

    Furthermore, we want to make it clear that we absolutely do not own or maintain our own domain portfolio. This is one of the main reasons why our customers use our service; we do not operate our business with a conflict of interest.

    We ask respectfully that the complainant please refrain from making false accusations and libelous comments about our company. We run our business in an ethical manner and it is unfortunate that this specific customer cannot do the same.
     
    Dynadot, Apr 21, 2011 IP
  13. Leo Ghost

    Leo Ghost Well-Known Member

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    #13
    That's what I thought, thanks for clearing the air guys. I can't say I love the prices on all your domains, but I do occasional browse your marketplace and back during the ".in domain hack" stage I bought quite a few domains from you.

    Good to see registrars do care about their customers.
     
    Leo Ghost, Apr 21, 2011 IP
  14. wptheme

    wptheme Well-Known Member

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    #14
    Won't it be possible that you simply ask the client to just pay using the correct reliable source all the cost from the initial stage instead of locking the account. Will the domain be allowed to expired by its own or will you terminate the domains?
     
    wptheme, Apr 21, 2011 IP
  15. tdsii

    tdsii Member

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    #15
    The worst thing and the most easiest thing is to say violating terms of service. I said it many times if my employee violated any terms of service, I first need some proof and dynadot didn't help me. If they did something wrong I have to sue my employee.

    What ever was the reason, i expect a satisfactory resolution for both of us. They simply locked down the domains which I can not accept. My only request here is to allow me to move to another registrar.
     
    tdsii, Apr 22, 2011 IP
  16. alex.ohc

    alex.ohc Well-Known Member

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    #16
    I have a few good domains with dynadot. Their support is not that good. Support Emails are getting late replies, hot lines aren't up in office time and takes hours to credit account balance if we add funds.
    The bad things happened to you makes me a little bit worried.
    Have you ended up in not paying any of the auctions in their marketplace?
    Also take some time to create a topic in http://www.dynadot.com/community/forums/ the staffs have to reply there as your claim is visible to all.
     
    alex.ohc, Apr 23, 2011 IP
  17. tdsii

    tdsii Member

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    #17
    alex.ohc: do you know that they closed the line when i was talking to them and i was very polite and professional.

    you should expect that when your in trouble for any reason, thats it. you wont be able to get your domains back. EVEN check reply of dynadot here. I was accused for being a bad customer.

    If you value your sites and you value the importance of consequences that will encounter you, move your domains to another registrar. I am loosing over 600$ daily and I am firing all my employees already, I am sure their life are ruined by now. And am sure my life will change. Imagine your online shop was closed by dynadot and thats it?

    You will sell your house, your whole life changes. PEOPLE IN DYNADOT IS REFUSING TO SOLVE NOR TO TALK TO ME TO SOLVE THE ISSUE.

    NOT solving my issue means I'm broke and so is my family. They destroyed my life and all those who work with me. and I'm now left in destroying their reputation and make my story known.
     
    tdsii, Apr 24, 2011 IP
  18. alex.ohc

    alex.ohc Well-Known Member

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    #18
    You should not quit at this point, this is not the end of life. Get inspiration from http://nodaddy.com/ 'n find how a guy stood strong against godaddy. Your points seems so genuine and if they are true, dynadot deserves severe criticism.


    Do 2 things now.

    1) Complaint to ICANN http://reports.internic.net/cgi/registrars/problem-report.cgi
    2) file a BBB complaint at : http://www.bbb.org/greater-san-fran...ting/dynadot-in-san-mateo-ca-119068#complaint

    I hope the domain experts in this forum will also help you. I wish you good luck.
    Regards
    Alex.


     
    alex.ohc, Apr 24, 2011 IP
  19. tdsii

    tdsii Member

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    #19
    Hello,

    i already sent a complaint, this is what i got from dynadot.
    they are above all laws. What a joke. I guess i will start a nodyna site. Am sure this will cost them 100 times the damage happened to me.
     
    tdsii, Apr 24, 2011 IP
  20. elicitservers

    elicitservers Peon

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    #20
    This is what I would think should at least allow access to the account so that the client can transfer the domains to another registrar. I can understand why they locked the account, that's all fine, but the fact is that word of mouth will hurt a company way more than just letting a customer go with their domains.
     
    elicitservers, Apr 24, 2011 IP
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