PayPal & eBay Contact Information PayPal had to be sued in 2003 just to have them put their telephone number in a place where most persons could find it. It's 2009, and its harder than ever to get in touch with PayPal. Even if you log into your PayPal account and ask PayPal what their telephone number is, here is what you get: CLICK HERE for the PayPal Two-Step Dance. PayPal strongly advises its users to contact PayPal via email. Why? It is one more delay they can use in NOT solving your problem. When you send PayPal an email, it goes straight to NEW DELHI, INDIA. The majority of PayPal's emails are answered by an Indian customer relations firm called Daksh eServices Private Limited. If you want an answer to your question, don't send PayPal an email through their customer service email. It will be "answered" by a trained customer "no service" representative with no authority to help you. All Contact Information VERIFIED as of: 18 January 2010 Table of Contents * PayPal Phone Numbers America/Canada * PayPal Phone Numbers America/Canada -- Senior Agents * PayPal Phone Numbers & Email United Kingdom * PayPal Phone Numbers Australia * PayPal Phone Numbers Germany * PayPal Addresses America/Canada * PayPal Addresses United Kingdom * PayPal Addresses Australia * PayPal Addresses Germany * PayPal Email Addresses * eBay Contact Information America/Canada * eBay Email Addresses * eBay Contact Information United Kingdom * eBay CEO & PayPal President Contact Information PayPal Phone Numbers: America & Canada 1-408- 376-7514 (FAX Number -- Ryan Downs, Senior VP Operations) 1-402-935-5145 (Melody Fry, PayPal Legal Relations / Legal Support Specialist) 1-402-935-2238 (Tiffany Zaporowski, Strategic Risk Operations) 1-402-935-2050 (PayPal Customer Service) 1-888-215-5506 (Another PayPal Customer Service Number) 1-888-221-1161 (Another PayPal Customer Service Number) 1-408-376-7400 (eBay Incorporated Main Number) 1-408-376-7514 (PayPal, San Jose, General Fax) 1-402-935-2212 (Michelle, PayPal Operations) 1-402-935-2255 (Gerri, PayPal Account Review Department) 1-402-935-2223 (PayPal Compliance) 1-402-935-2000 (Customer Service, Paypal Receptionist) 1-402-935-2007 (Another PayPal Customer Service Number) 1-402-935-5181 (PayPal employee with SEXY voice) 1-866-888-6080 (PayPal Debit Card Problems / Inquires) 1-402-935-2116 (Elizabeth Maury, PayPal Escalations Department) 1-402-935-2129 (Joseph Langenholdt, PayPal Escalations Dept.) 1-402-935-2238 (Debbie Zabarowski, PayPal Risk Operations ) 1-402-935-2239 (PayPal Fraud Prevention Department) 1-408-967-1005 (Amanda Pires, PayPal Corporate Communications) 1-402-537-5755 (FAX Number -- PayPal Chargeback Department) 1-402-935-2128 (Michelle, PayPal Human Resources Department) 1-402-935-2192 (David Richardson) PayPal Phone Numbers: America & Canada -- Senior Agents Should you have a PayPal problem that needs decision making authority, these are the persons you can contact directly. Each one of these persons has the power to review your account, unlimit your account or arrange for your money to be returned to you. PayPal Office of Executive Escalations: 1-402-935-2269 (Michelle, Executive Escalations) 1-402-935-2116 (Elizabeth Morey, Supervisor, Executive Escalations) 1-402-935-2172 (Adam Braasch, Senior Agent) 1-402-935-2268 (Beth Beutler, Senior Agent) 1-402-935-2174 (Jackie Hart, Senior Agent) 1-402-952-8951 (Michael Lazure, Senior Agent) 1-402-935-5073 (Stephanie Mikovec, Senior Agent) 1-402-935-2331 (Tara Stevens, Senior Agent) PayPal Phone Numbers & Email: United Kingdom 08707/ 307 191 (UK Calling Rates Apply -- OPTION "1" for Customer Service) 0870/730-7191 (UK Calling Rates Apply) 0208/ 6053000 (Landline Phone Number) 020/8605 3001 (UK FAX -- UK Calling Rates Apply) ppelc@paypal.co.uk (PayPal Office of Executive Escalations UK) PayPal Phone Numbers: Australia (02) 8223 9500 (Australian Toll Rates Apply) 1 800 073 263 (Toll Free Number) (02) 8223 9555 (Fax Number Australia -- AU Calling Rates Apply) (02) 8223 9501 (Fax Number Australia -- AU Calling Rates Apply) PayPal Phone Numbers: Deutschland / Germany 0180/ 500 66 27 (14 Euro Cents Per Minute) 0870/730-7191 (Calling Fees Apply) 030-8019-5161 (PayPal/eBay Hauptquartier) 030-8019-5252 (FAX nummer PayPal/eBay Hauptquartier) paypal.robert@ebay.de paypal.nico@ebay.de paypal.eva@ebay.de PayPal Addresses America & Canada PayPal Inc., 2211 North First Street, San Jose, CA 95131 PayPal Inc., 2145 Hamilton Avenue, San Jose, CA 95125 PayPal Inc., P.O. Box 45950, Omaha, NE 68145 PayPal Inc., 11128 John Galt BLVD, STE 300, Omaha, NE 68137 PayPal Inc., Legal Department, 2211 North First Street, San Jose, CA 95131 PayPal Inc., 701 First Avenue, Sunnyvale, CA 94089 PayPal Inc., 3404 E Harmony RD, Fort Collins, CO 80528 PayPal Inc., 18110 SE 34th Street, Vancouver, WA 98683 PayPal Addresses: United Kingdom & Ireland PayPal Europe Ltd, Hotham House, 1 Heron Square, Richmond upon Thames, Surrey, TW9 1EJ PayPal Europe S.a.r.l. & Cie, S.C.A., 5th Floor 22-24, Boulevard Royal L-2449, Luxembourg eBay (UK) LTD, P.O. Box 9473 Dublin 15 Ireland PayPal Managing Director, David Graham Clarke, 3 Woodside Road, New Malton, Surrey, KT3 3AH PayPal & eBay Addresses: Australia PayPal, Locked Bag 10, ATTN: Error Resolution, Australia Square PO, Sydney, NSW 1215 PayPal, 19 1 York Street, Sydney New South Wales PayPal / eBay Australia Lawyers: Gadens Lawyers Sydney Pty Limited (ACN 100 963 308), Level 16 Skygarden Bldg., 77 Castlereagh Street, Sydney NSW 2000 DX 364 Sydney, Australia Phone: 61 2 9931 4999 Fax: 61 2 9931 4888 Chief Operating Officer, Sydney Offices: Ian Dardis, Eidardis@nsw.gadens.com.au Chairman, Sydney Offices: Ian Clarke, iclarke@nsw.gadens.com.au ADDITIONAL NOTES: PayPal Australia Pty Limited is a registered Australian Company (ACN 111 195 389) and is subject to Australian law. PayPal Addressen: Deutschland PayPal Europe S.a.r.l. & Cie, S.C.A., 5th Floor 22-24, Boulevard Royal L-2449, Luxembourg PayPal GmbH., Marktplatz 1, Europarc-Dreilinden, BerlinD-14532 PayPal-Kundenservice Postfach 750263 60532 Frankfurt/Main PayPal Email Addresses Avoid using PayPal's automated email submission center -- that email goes straight to New Delhi, India where you will get a prompt reply back that has nothing to do with what you asked in the first place. For faster results, email the following departments (where people with decision making authority can help you): moldenburg@paypal.com (Michael Moldenburg, Paypal Complaints) sthompson@paypal.com (Scott Thompson, PayPal President) mhentges@paypal.com (Mary Hentges, CFO PayPal) crme@paypal.com (PayPal Office of Executive Escalations) mvergara@paypal.com (Mike Vergara, Senior Director Accounts Protection) lfriedberg@paypal.com (Larry Friedberg, Sr. Manager Brand Marketing & Security) cwong@paypal.com (Catherine Wong, Senior Product Manager Merchant Services) mbarrett@paypal.com (Michael Barrett, Chief Information Security Officer) slivnat@paypal.com (Sarah Livnat, PayPal Risk Management) executiveoffice@paypal.com appeal@paypal.com harbor1@paypal.com ppelce@paypal.com cardreview@paypal.com complaint-response@paypal.com abuse@paypal.com Europeanservices@paypal.com resolutions@paypal.com appeals@paypal.com compliance@paypal.com escalations@paypal.com webform@paypal.com service@paypal.com (Unmonitored) spoof@paypal.com complaints@paypal.com aup@paypal.com press@paypal.com (Let public relations know you are filing complaints) apires@paypal.com (Amanda Pires -- Media Relations Contact) chargebackresponse@paypal.com pending_reversal@paypal.com global2@paypal.com intl@paypal.com ppe_courtesycredit@paypal.com BoEappeal@paypal.com Email Tip: Send your problem to EVERY PayPal email address that you can find, not just one. That way you have different people and different departments dealing with your problem. eBay Contact Information America/Canada 1-800-322-9266 (eBay Customer Service Number -- Toll Free America & Canada) 1-800-717-3229 (eBay Customer Serive Number -- Toll Free America & Canada) 1-866-304-3229 (eBay Marketing -- Toll Free America & Canada) 1-408- 376-7400(eBay General Phone Number -- Toll Number) 1-408-376-7401 (eBay General FAX Number -- Toll Number) 1-402-935-5187 (Brian, eBay problem solver) 1-408-376-7419 (Gary Dellabo, ebay Strategic Partnership's Group -- Toll Number) 1-408-376-7517 (eBay General FAX Number -- Toll Number) 1-408-376-7205 (eBay Investor Relations, Tracey Ford -- Toll Number) 1-408-376-7458 (eBay Media Relations, Hani Durzy -- Toll Number) 1-801-545-2276 (eBay President, Direct Number Salt Lake City -- Toll Number) 1-408- 376-7514 (TOLL FAX Number) Ryan Downs, Senior Vice President Operations, PayPal, Inc. and eBay Inc. 1-801-545-1853 (eBay Accounts, Christa, Accounts Specialist, Salt Lake City -- Toll Number) eBay Email Addresses spoof@eBay.com (Report Spoof or Phishing Emails/Websites) exec.relations@ebay.com (eBay Executive Relations) matthewb@ebay.com ( Matthew J. Bannick, President, eBay International) government_relations@ebay.com (eBay Government Relations Department) billcobb@ebay.com (President, eBay North America) csme@ebay.com (Office of the eBay President) pierre@ebay.com (Pierre Omidyar, eBay Chairman) ulieberman@ebay.com (Usher Lieberman, Senior Manager Corporate Communications) jcanfield@ebay.com (John Canfield, Sr. Director Trust & Safety Policy Management) paypal.robert@ebay.de paypal.nico@ebay.de paypal.eva@ebay.de paypaldamon@ebay.com eBay Contact Information United Kingdom 0700 500 3229 (eBay General Number -- UK Calling Rates Apply) 020 8605 3111 (UK Power Seller's Help Line -- UK Calling Rates Apply) 0906 665 8030 (eBay Customer Service -- UK Calling Rates Apply) 0906 665 8030 (eBay Customer Service -- UK Calling Rates Apply) eBay Addresses UK: eBay UK Ltd, Complaints Department PO Box 659, Richmond-upon-Thames Surrey, TW9 1TX eBay (UK) LTD, P.O. Box 9473 Dublin 15 Ireland eBay CEO and PayPal President Contact Information John Donahoe, eBay CEO FAX NUMBER: If you prefer to send a fax to the eBay CEO, here is his personal office fax number: 1-408-376-7414 EMAIL: jdonahoe@ebay.com / john.donahoe@ebay.com / john@ebay.com BUSINESS/MAILING ADDRESS: John Donahoe, eBay CEO, 2145 Hamilton Avenue, San Jose, CA 95125 HOME ADDRESS: John Donahoe, 10 Palmer Lane, Portola Valley, CA 94028 HOME PHONE NUMBER: 650-851-9263 Scott Thompson, President PayPal EMAIL: sthompson@paypal.com / scott@paypal.com BUSINESS ADDRESS: Scott Thompson, President PayPal, 2211 N. First Street, San Jose, CA 95131