Total Messages: 4 From Buyer: SG on 04/05/2009 19:18 PDT After careful consideration of the merchandise received I would like to request a full refund. I was intentionally sold a product that was not authentic and was falsely advertised. I'm not willing to close this dispute unless I receive the original product at your expense before the 15th of May of 2009. If I don't receive the product by this date I will esculate it to a claim. Paypal has strict guidelines about closing disputes. If I close it and allow you to reship the product at my expense AGAIN! I have no protection. From Seller: U C on 04/05/2009 15:51 PDT Dear S, We regret the inconvinience caused to you. Kindly call on our customer service number at 206XXXXXXX between 11 am to 4 PM PST and one of our executive will help you out further. Regards, CS From Seller: U C on 30/04/2009 02:22 PDT Dear S, We regret the inconvinience caused to you. Kindly call on our customer service number at 206XXXXXXX between 11 am to 4 PM PST and one of our executive will help you out further. Regards, CS From Buyer: S G on 29/04/2009 21:26 PDT I ordered a product and expected to receive the white oval shaped hardware with blue specks and instead I received a totally different brand that doesn't work at all. It was trillion shaped with no blue specks in it. The product was a fake and I'm requesting a full refund or the original product.
It would be in your own interest to settle the dispute with the buyer directly since Paypal is certain to take the side of a buyer if the person claims to have received different product than the one requested. You only stand a chance with PP, if you can back this sale with physical documents supporting the same. Regards, RightMan
Last time when I filed for Dispute, paypal replies me back with : You have chosen to escalate your dispute to a PayPal claim. By ending communication with the seller, you are asking PayPal to investigate the case and decide the outcome. As part of our investigation, PayPal reviewed any communication you may have had in the Resolution Center. Our investigation into your claim is complete. As stated in our User Agreement, the claims process only applies to the shipment of goods. It does not apply to complaints about the attributes or quality of goods received. Therefore, we are unable to reverse this transaction or issue a refund. If I follow above principle, will I won the dispute ?