We are just starting to use the web interface for the first time. My login can get in and do queries etc. One of my co-workers can also get in as well. However, other users get the message: Please correct the following errors... You do not have the privileges required to access this function. If I set that user as an administrator, or change the web preferences, it doesn't seem to make a difference. I tried logging out and logging back in on the web user's machine. I also tried closing the databases, and then reinstalling OptiGold ISP Web Installer, and then fired back up and logged in as the web user and no change. My login and a few others work, the rest don't. What preferences should I be looking for to make sure they can access the web interface for tech support, look up customer information (including passwords) and enter trouble tickets and notes?
I did that. Here is what that user has checked yes: Employee Active Find Customers Can View Passwords Can View Billing Info Edit Customers Can Log Tech Support Calls View Products
Opps, my bad, the old tech support system is based on the employee group. Make sure the employee is part of a group that has access to Tech Support Via Web.
That did it. I had them as a member of our "support" group, but that group didn't have tech support via web checked.