Worst Service Ever

Yeah,

I am the owner of Infinite Technolgoies and not happy myself (let alone how my customers must be feeling ) about the service I have put forward this month. Last month was really nice and even better was months before that.

Just today we had a downtime of 5-8 hours (I think so) until I had to get the technicians at the data-center to hook a console to my machine and get it booting and find all the crappy boot errors.

This post is more like to remove the pressure of my chest and to apologiez to everyone (visitors and customers of my customer's websites) about today's crappy service.

Really sorry... I have issued a refund to all my customer's who every requested it.

Best Regards,
Ganesh Rao

 

I wouldnt post that in public, people will be asking for refunds even if they werent affected too badly.

 

We all have those days. Work to improve and learn from mistakes and you will be more valuable to your customers.

 

I really do not mind, if downtime was there which wasn't supposed to be there they have all rights to ask for a refund even if they were not affected and I doubt anyone would not have been affected.

I learn't what the problem was, some idiot (happened to be my ex-customer) massively sent around 20-30k emails which cased Exim to go topple my server as it consumed 100% and more RAM.

Thanks for the advices anyway.

 

wow... can i get my refund,, joke... iam just kidding..

 

I`ve never seen a man like ganesh, believe or not he is the honest person in this whole hosting business and i do understand why they put code of ethics on their homepage.

Thank you ganesh.

 

Thanks for those much needed words... payments have been refunded. Thanks

 

Really sorry to hear about the downtime. I can only hope that your provider treats the situation as well as you have with your customers.

 

Now that's the type of honestly I appreciate from a service provider. Forget trying to blame the clients or tell them their downtime measurements are wrong!

 

Thanks guys... but it was not the point of honesty or something. You pay for a service and when a service is not given? Refund, eh?

Well, my DC wont.

It was due to a spammer, not an outage in the network or something like that. Exim, the mail server had to deliver like 50-90k emails and the poor thing consumed 100% RAM/CPU and tossed the servre .