Hen Night Blackpool - Personal Loans - Remortgages - Magazine Subscriptions - Problem Mortgage
PDA

View Full Version : Any one know some method of contacting yahoo search marketing

promo
May 26th 2006, 6:25 am
I could use some assistance here..

I signed up for a new account a few days ago and received notice that all my listings where accepted..

But everytime I try to login it cant recognize my details.. So I try the lost password form.. Here I keep getting "your username must be between 3-20 characters long" .. And my username is 6 characters long?!

Okay .. So I try to find any means of contacting them.. And find to my surprise that I have to be logged in to acess their support forms.. I cant reply to the message since they wont get it *(they write that themselves)..

Any one have an Email adresse on them?
WebFreedom
May 30th 2006, 6:21 am
That is an interesting quandary - I took a look at the YPN site and tried to find a 'Contact Us' link, and it doesn't appear that they have one. Definitely not very "user friendly", from a customer's perspective... :rolleyes:

Sam
promo
May 30th 2006, 7:17 am
Nope..

Thanks for trying though.. eventually they contacted me by themselves.. But really it is a pain, that they dont lsit their phone number..
MattUK
May 30th 2006, 7:19 am
I've contacted them before by going to the local site and at the bottom there is an 'about us' link, I've used the contact details on here to sort out a problem in the UK. I imagine it would work in any country even if they have to put you through to a different department.
WebFreedom
May 30th 2006, 8:35 am
I've contacted them before by going to the local site and at the bottom there is an 'about us' link, I've used the contact details on here to sort out a problem in the UK. I imagine it would work in any country even if they have to put you through to a different department.

When you say "local site", are you referring to the Yahoo! home page, or YPN?

Sam
MattUK
May 30th 2006, 8:52 am
The Yahoo homepage, the .com version has contact hetails here
http://yhoo.client.shareholder.com/press/contact.cfm
and here
http://yhoo.client.shareholder.com/press/address.cfm

I basically did this with the UK version here,
http://uk.docs.yahoo.com/writeus/snailmail.html

And they managed to sort everything out for one of our clients.

I hate the number of large companies that hide behind email addresses. I'm a big believer in calling the first number that you find on a site and getting them to put you through to the correct person.
promo
May 30th 2006, 8:57 am
Uhmm well yes.. But Isent that for media relations... Not excatly customer support.. But I guess they could rerute my call :)
MattUK
May 30th 2006, 9:05 am
The telephone number in the second link seems to be a general number, there are no other telephine numbers published on the site. If I was in your position I'd at least give it a shot, there's not exactly anything to lose.
promo
May 30th 2006, 1:49 pm
Well as allready stated .. The trouble was resolved by now.. They contacted me themselves..

Thanks for the effort though!
meybaud35mm
May 31st 2006, 11:20 am
glad they got back to you - I use this number if its of any use to you?
866-924-6676
roy77
Jan 6th 2007, 7:02 pm
Is it that difficult to contact yahoo! ?? i am sry i am not such a big help, but im sure that yahoo has a large support and assistant office. hope you get your answer :)
codeber
Jan 8th 2007, 11:11 am
http://help.yahoo.com/help/l/us/yahoo/ysm/sps/custcare/
promo
Jan 8th 2007, 11:28 am
People this thread is 227 days old.. Roy77 apparently thought it would be a blast from the past... look where that got him