yahoo totally overcharged me

[saczilla]

I cant believe this happened nor do I know how it happened. I had set my daily spending limit for my account to $10. For a campaign I made I set its spending limit to $5, so I was surprised to see I have a $233 bill for one day of spending on the $5 campaign. Something got screwed up on Yahoo's end because I have all my other campaigns set up the same way with no issues.

I sent them an email and I am going to call them. I have never had problems with YSM before and to have the first one be a $233 over charge is just ridiculous. I hope they will see that it was on their end and I get a full refund. If I wanted to spend $233 a day, I would have set it up that way.

Anyone else have the problem or know how I should go about it?

[Minterest]

Double check your account for the limit which u have set... if you still believe that its their problem.. then contact their support... and sit back... they will refund your money for sure.. :)

[saczilla]

Yea I quadroople checked my account stuff. The only thing I see is a max 5.00 CPC for Content and Search. However for that ad group it is $5 max a day. So I have it clearly defined that I only want to spend $5 a day for that ad group. I even checked my account daily spending limit, I dropped it a day ago from $30/day, to $10/day. So all my protective barriers to keep from spending a lot of money seemed to be overlooked by YSM algorithim or something.

[calvinpbp]

contact support they may help you out.

[culzboyz]

u sud continue your story..its interesting

[dmbjrjr]

I haven't had many problems with them, but when I do their support is usually very helpful.

[sultanofseo]

Y! has good customer support. call them and they will be able to explain

[saczilla]

*update* YSM customer support lived up to the reputation I saw on here. Refunded me my $217 without any questions. I mentioned some other account requests that deal with my funds and they completed every one of them with no problem. Awesome customer support!

[wisdomtool]

You posted too early I guess :) . Yahoo as a billion dollar company have their reputation to maintain.

[babadorie]

It is ridiculous how these PPC giants do their billing.