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View Full Version : Online troubleshooter

john
May 19th 2004, 12:09 pm
Shawn, for some reason our online troubleshooter starts off from the main page with the following:

Search returned multiple records. Please make selection.

Root
Root

and they both link to the same root page, seems like it's been like that for several versions, any ideas?

Thanks
digitalpoint
May 19th 2004, 12:15 pm
The first record in the troubleshooter, should have a title of Root. If you go to Tech Support -> Troubleshooter, whatever comes up first should be the primary record. Just change the title on that to be Root.

- Shawn
john
May 21st 2004, 7:48 am
Now there's 3!

Root
Root
Root

???
digitalpoint
May 21st 2004, 7:50 am
The first record that comes up with it in the normal GUI has a title of Root? That's really the only important part. How are you seeing 3 of them?

- Shawn
john
May 21st 2004, 3:26 pm
This is exactly what I see on the web page...


Search returned multiple records. Please make selection.

Root
Root
Root

The URL is: https://domainname.com/FMPro?-db=troubleshooter%5f.fp5&-lay=web&title=root&-Format=trouble.txt&-Find
digitalpoint
May 21st 2004, 3:28 pm
Hmmm, do you have multiple records with "Root" as the title? Can you give me the real URL to look?
john
May 24th 2004, 2:27 pm
No other documents are called root...but when I do a 'find' for root, 2 items are found, and they are the same root document with no title (if I add the title of root, 3 show up), but with different RecID's.
digitalpoint
May 24th 2004, 2:38 pm
Hmmm... something whacky seems to be going on with your Troubleshooter_.fp5 file, any possibility of you zipping it up and sending it to support@digitalpoint.com?
john
May 24th 2004, 4:07 pm
You should have it now.
digitalpoint
May 25th 2004, 10:10 am
File was fixed and sent back to you.
john
May 28th 2004, 8:20 am
For some reason, the troubleshooter_.fp5 file will no longer open up after I replaced it with the file that was sent to me. It simple says that it can not locate the file, and when you try and browse to it, it doesn't show up.
digitalpoint
May 28th 2004, 9:40 am
You can't double-click on it in your file system or anything?
john
Jun 1st 2004, 2:47 pm
I can't open the file now, OG can't seem to see it, I just get the error, "troubleshooter_" could not be found and is required to complete this operation. I can't even browse to the file, even though it's in the directory.
digitalpoint
Jun 1st 2004, 3:31 pm
What does your FileMaker Server log say when you start the FileMaker Server process?
john
Jun 2nd 2004, 12:41 pm
OK, we got it working now, the file that was sent back to us was in 'single-user' mode