Mobile Phones - McDonalds - Mortgage - Boxing Class - Auto Loans
PDA

View Full Version : CJ Responds to Reporting Delays

potentmix
Dec 26th 2007, 6:09 pm
Here's the text of an email I received from CJ regarding the current reporting delays:

Thank you for contacting us about your reports.

Commission Junction performance reporting has been delayed for dates after Friday, December 21st. Transaction reporting and tracking and the recording of transactions continue to be fully functional. We expect to have the issue resolved by Monday, December 31. We apologize for any inconvenience this may cause.

Sincerely,

Commission Junction Support
Union
Dec 26th 2007, 7:22 pm
Thanks for posting this. Should put out a few fires in the minds of our fellow DPers. repped.
LongHaul
Dec 26th 2007, 7:57 pm
Should put out a few fires in the minds of our fellow DPers

Riiiiiiight ;)
swoopster
Dec 26th 2007, 8:07 pm
I have worked in the IT industry over 20 years and anytime a production system was down and was going to be down for an unforeseen amount of time, an email or broadcast was sent out to all of the users. Now a days even a posting on the website would have worked.

This is just a shame. I hope they work on their communication skills.
:(

Peace
potentmix
Dec 26th 2007, 8:10 pm
I hope they work on their communication skills.


Can a Zebra change it's stripes?
LongHaul
Dec 26th 2007, 9:05 pm
even a posting on the website would have worked.

This is just a shame. I hope they work on their communication skills.

It's posted right on the front page, http://www.cj.com.
tvmatt
Dec 26th 2007, 9:31 pm
I have worked in the IT industry over 20 years and anytime a production system was down and was going to be down for an unforeseen amount of time, an email or broadcast was sent out to all of the users. Now a days even a posting on the website would have worked.

FYI, advertisers weren't notified of the issues either. The notice wasn't posted on CJ.com until well after the transaction report issues were resolved. There were a full 48 hours without either performance or transaction reports, with no notice or explanation whatsoever from CJ. Yes - it was partially on a weekend - but I'm sure upper management of CJ was well aware of the issue.
swoopster
Dec 27th 2007, 9:10 am
Funny, CJ now has some verbiage on the front page about the problems. I swear this was not there when I posted my first comment.

All good though. I now feel that CJ is a professional company. :)
grwolz
Dec 27th 2007, 10:35 am
Strange.. I am still making money though, Yesterday I had a sale. It snot in any reports but the money is in my total.

Are we assuming that money made yesterday could have been posted that day even though it was earned a few days ago? Or that their system is catching up.. ive yet to figure this out. I just had a major ppc campaign end and the results were horrible I am hoping that they will post at a later date.
vinner
Dec 27th 2007, 10:56 am
anyway thanks.
potentmix
Dec 29th 2007, 6:17 pm
Looks like performance reports are now caught up through the 24th.
LongHaul
Dec 30th 2007, 12:09 am
Mine are caught up through the 26th as of today
zeropaid
Dec 30th 2007, 3:29 pm
mine are all caught up to today now
tvmatt
Dec 30th 2007, 3:54 pm
Mine are caught up, but amounts don't match amounts in the transaction reports (probably due to caching in the system?).
JesterMagic
Dec 31st 2007, 10:44 am
My clicks seem to have caught up now but I don't think my sales have.

CJ could of handled this a bit better. As mentioned previous they took over 48 hours to post an Alert about this problem. I realize it is Christmas and all but how hard is it too put up an Alert. I am use to reporting being delayed 1 or 2 days but after 3 I was getting worried it was something on my end