Yahoo! = awesome customer service

[SunDevil]

I do advertising (PPC) with both Google and Yahoo. the other day I got a call from a customer service agent at Yahoo making sure that everthing was running ok and that i was happy with the results.

You should of seen the look on my face. The multi billion dollar search engine giant calling me?

Google never calls me :(

Keep up the Good work Yahoo!

[usearchme]

lol thats true i have also had email asking me how my campaign is going, which i must admit is quite good !

Woc

[babyboy808]

I have only started advertising with Yahoo and I had a problem with my account and sent them an email, they rang me and sent me an email back and sorted out the problem in record time. A great first impression I must say

[Slincon]

That's quite nice, it's small things like that where I'm willing to go with a less popular product/service compared to another service that will treat you like crap, but perform better.

[tigermedia_ca]

I fully expected the title of this thread was sarcasm and this was going to be a slam thread. Surprised..

[Kagato]

I fully expected the title of this thread was sarcasm and this was going to be a slam thread. Surprised..

Yeah me as well as I tried them for ppc and it wasn't that good.

[mariuspompier]

Very nice of them to think of the people that give them money.. thats the way to make business for sure: keep your clients happy and always communicate with them. Yahoo will never die if they don`t forget this.

[uttoransen]

as a yahoo small business user! i can strongly say that yahoo customer care is the best around. they have always answered everything i have asked, and that too pretty quick!:)

[Yfcadmin]

Well that's the reason I support Yahoo and even setup a support site for Yahoo services. Yahoo does helps and sorts out alot of things which google ignores to do. ;)

[indyonline]

I fully expected the title of this thread was sarcasm and this was going to be a slam thread. Surprised..

I did too. I hate yahoo PPC and hosting. THe PPC did not do much for me. There customer service is ok but there services suck. They dont support but a handfull of php scripts, like 20 or so, I'm in the process of switching my host. Boo to yahoo~

[ingridk]

i agree, yahoo always was super nice and fast with me.. yahoo is the best,the google customer service sucks

[Remotay]

Yahoo Jipped me on the 100$ Free ppc paypal promotion. Jerks never gave me the 100$ Promotional money =[

[aspire]

G is more of a monopolistic regime. But cannot complain because it is the hand that feeds the web world now a days.

[Dynamix]

G is more of a monopolistic regime. But cannot complain because it is the hand that feeds the web world now a days.
That was exactly what I was going to say.

Google gets about 65% of search inquiries made and yahoo about 25%.

But it was nice to hear about yahoo, at least one thing in which its leading.

[guardian78]

Iam also a yahoo small business user and iam always been treated like a big customer and get their response really fast in case of some problems.

[indyonline]

did you contact them and ask them about? probably a dumb question, but they did that to me too and I just called them and they hooked it up.Yahoo Jipped me on the 100$ Free ppc paypal promotion. Jerks never gave me the 100$ Promotional money =[

[scarfaceldn111]

thts not that awesome, it should be standard, thats my 2 cents

[SunDevil]

thts not that awesome, it should be standard, thats my 2 cents

I agree. The happyier the clients are the better the company does :) But when was the last time you got a courtesy call from microsoft asking how you like VISTA (we all know how that conversation would go),

That was exactly what I was going to say.

Google gets about 65% of search inquiries made and yahoo about 25%.

But it was nice to hear about yahoo, at least one thing in which its leading.

Yea Google gives you more traffic. However I have a jewelry client that gets 20,000 visitors monthly. Google sends more then Yahoo, but the visitors sent from Yahoo lead to a higher sales conversion then Google traffic :)

[ArmaanMagic]

I thought yahoo CC is most bad CC. lol. I have not good experience with yahoo cc.

[SunDevil]

I thought yahoo CC is most bad CC. lol. I have not good experience with yahoo cc.

Was the bad experience traffic related or conversion related?

[JoyGoRound]

I do advertising (PPC) with both Google and Yahoo. the other day I got a call from a customer service agent at Yahoo making sure that everthing was running ok and that i was happy with the results.

You should of seen the look on my face. The multi billion dollar search engine giant calling me?

Google never calls me :(

Keep up the Good work Yahoo!

Wow, you sure it was them? You didn't divulge anything to them, did you? :D

Honestly, I'd be a little startled if Google called me out of the blue, that goes for Yahoo too. (unless I told them beforehand to contact me via telephone) :)

Maybe Yahoo on the phone would be more productive than email communication. Kudos to them, and I've made special note :)

Yahoo Jipped me on the 100$ Free ppc paypal promotion. Jerks never gave me the 100$ Promotional money =[
Not to steal OP thunder, but I hope you are NOT going to let them slide on that!

[SunDevil]

Got another call from them today. My rep spent half an hour on the phone showing me how use the ad writing tools!

Again, Much appreciated !! :) :cool: