FAQ & Customer Support Scripts

[DarrenC]

Wasn't sure where to post this one! :)

I am looking for scripts for a new travel site, which is very customer focused, and I am looking for scripts / programs which will allow customers to submit a ticket for support.

Also, I've seen sites that have a FAQ database, where all important questions can be found and readers can say if it's helped them, and how good the answer was etc.

Any suggestions?

[NeoGen]

You can look for following:
OsTicket: A Support Tickets system featuring email piping, pop3 login, unlimited email addresses, admin/staff/user panels, avoid autoresponder loops, limit maximun tickets user can have opened, accept attachments and limit size, pager alerts for admin.
http://www.osticket.com/server/

PHP Support Tickets: A simple, one-admin Support Tickets system featuring self-registering, emailing to admin, attachments.
http://www.phpsupporttickets.com/

Support Logic Helpdesk: A Support Tickets system featuring multiple email addresses, admin/staff/user panels, canned responses, HTML tags support, email limit on a per user/day basis, attachments.
http://www.support-logic.com/index.php

Faqmasterflex: Unlimited categories/questions/answers, web-based administration.
http://www.technetguru.net/design/faqmasterflex.php

All of above come as part of fantastico preinstalled script in cpanel.