Yahoo beats Google in Customer Ratings!

[gford]

ANN ARBOR, Mich. (AP) -- For the first time, search engine Yahoo Inc. beat rival Google Inc. on the University of Michigan's annual American Customer Satisfaction Index report, which was released Tuesday.

According to the report, Yahoo received a customer satisfaction score of 79 out of 100 on the report's scale. Google, meanwhile, came in with 78 points in its second consecutive yearly decline.

Full Story (http://biz.yahoo.com/ap/070814/yahoo_report.html?.v=1)

[seo5000]

I find that very easy to believe and I have predicted that for awhile!!

Google should hang on to this thought:

GREED will inprison us all!!

That was a good read!!

[davewashere]

Even more surprising is AOL's customer satisfaction number of 67. I've never known anyone who was satisfied with AOL.

[Kagato]

Even more surprising is AOL's customer satisfaction number of 67. I've never known anyone who was satisfied with AOL.

WOW! I personally don't like AOL :p

[satangod]

no body beats google
just check the views recieved for google and yahoo subforums on DP

[Claudek]

You may want to actually read what the thread is about before making unrelated comments.

Seriously, it is not hard, just read the first post and the link provided - see not hard at all.

no body beats google
just check the views recieved for google and yahoo subforums on DP

[Monks]

I am a big fan of Google, and although they are now the guys to beat, I think they are doing a great job. I must admit though, sometimes Google is just too thorough with their results turning up many listings that are not really user friendly...this is where Yahoo is beating them out in my opinion.

[qwestcommunications]

They may beat them on the basis that they ahve a portal where people browze.But when it comes to searc, people are still going to keep using gogole.

[nks]

The points, 78 and 79, are very close, so I don't think Yahoo! has won that convincingly.....

[wokaka]

I find that very easy to believe and I have predicted that for awhile!!

Google should hang on to this thought:

GREED will inprison us all!!

That was a good read!!

Yeah and when Yahoo completely took up google's first place, Yahoo will become greed as well. The satan circle will continue... :cool:

[coolramiz]

There should be good competition for better result

[satangod]

You may want to actually read what the thread is about before making unrelated comments.

Seriously, it is not hard, just read the first post and the link provided - see not hard at all.

What is your problem ?

it was just my general observation

[gommer683]

I think the vast majority of us have felt google slipping for a while, however, once you are at the top there isn't really anywhere to go but down...I'm sure Google will get it together.

[YahooPete]

Hi there,

Thanks for all the feedback!

I just want to remind everybody about the Yahoo! Search Marketing blog as a great resource for news, tips and best practices for search marketing: http://www.ysmblog.com

I’m here on the message boards trying to help out and listening to what our advertisers are saying. You can also private message me with your question.

All the best,

YahooPete

[chamatkaribaba]

But, still I think google is best. In Asia, Yahoo is marching always ahead of Google.

[circuscircus]

Even more surprising is AOL's customer satisfaction number of 67. I've never known anyone who was satisfied with AOL.

i'm sure among this 67%, Vincent Ferrari isn't included lol

(search him on youtube if you don't know who he is)

[web_hunk]

Yahoo! might have more points than Google but in my opinion, Google is still better than Yahoo! and it's the first thing that comes to ur mind when you want to search something!

[rsltech]

I was just as astonished when I saw Yahoo was higher than Google on Alexa. I converted a long time ago and I am not giving up on Google.

[designerz]

yahoo is ( and has been for a long time) my second choice in a search engine. google still rules (most of the time anyways) for me!

[truedesign4u]

Thats easy to believe, google is stuck up in so many ways...

[dtzy]

I have been using Google, but will switch soon, they have not update their page rank for a while. I guess their search result wont be accurate. :D

[truedesign4u]

Google is the only search engine that offers page rank friend.

The others do not have it anymore or never did. Yahoo did some time ago though. I wish they would bring it back.

[Batista]

ohh thats very ordianery thing yahoo is
much biger than google

[bfblackjack]

How does YAHOO beat GOOGLE? That is outrageous! Google is like...f***ing 100 times better then yahoo. Yahoo is actually PRETTY BAD! This is sad...

[Claudek]

If you had bothered reading the article mentioned in the original post, your answer would have been given. Try to do something simple like that before posting. It really does help.

How does YAHOO beat GOOGLE? That is outrageous! Google is like...f***ing 100 times better then yahoo. Yahoo is actually PRETTY BAD! This is sad...

[ArcticPro]

I have been using Google, but will switch soon, they have not update their page rank for a while. I guess their search result wont be accurate. :D
Search rankings are not directly related to the Page Rank. Do some research.

I wonder how many of the participants got paid by Yahoo. :D

[alexjdb]

I'm with Google since I first got a computer LOL! I used Yahoo mail a couple times, but Gmail is definitely the best for me.

However, their answers service (http://answers.yahoo.com) is really a nice thing :). This is what probably ups their consumer rating.

[unr.]

Personally, I can't stand yahoo, for the simple fact that Google is a simple search engine.

Meanwhile, on yahoo, they have the whole community going on.

I prefer google, because I just search.
It's alot easier to use. :)

[Claudek]

I assume you've never seen http://search.yahoo.com/ then?

Also, nothing wrong with communities. MySpace , Facebook etc...

Personally, I can't stand yahoo, for the simple fact that Google is a simple search engine.

Meanwhile, on yahoo, they have the whole community going on.

I prefer google, because I just search.
It's alot easier to use. :)

[nadalbg]

yahoo surely has more options like yahoo answers and some other things, but google is still the best for me. Its so simple and easy.

[mikeid22]

Yer, but a webmaster forum will prob get diff results from the rest of web users...

[Noddegamra]

Interesting read, eventhough it was still pretty close. The area of concern is that Google has "consecutively declined".

Thanks for sharing the information :)

[kisamesama]

ey one question... can u put both yahoo ads and google ads on the same website??

[gford]

Hi YahooPete,

If you are a legit yahoo rep, how about an update on YPN getting out of its multi-year never ending beta?

Hi there,

Thanks for all the feedback!

I just want to remind everybody about the Yahoo! Search Marketing blog as a great resource for news, tips and best practices for search marketing: http://www.ysmblog.com

I’m here on the message boards trying to help out and listening to what our advertisers are saying. You can also private message me with your question.

All the best,

YahooPete

[gford]

ey one question... can u put both yahoo ads and google ads on the same website??

not unless you want to get banned pronto.

[cleanwater]

Yes,may be Yahoo's customer ratings is good,but is still think that google is much more powerful.:D

[KNEB]

I have never use AOL yet :)

[flash902007]

yeah for customer service i think yahoo wins hands down, but for shere search engine power and business success, its google most of us need to be at the top with.

[calirob]

I was just as astonished when I saw Yahoo was higher than Google on Alexa. I converted a long time ago and I am not giving up on Google.

You and I both.

I was on Yahoo Overture for a long time and see that Google is tons better.

Google has got me, and I am not letting go.

[Sohan]

I have never use AOL yet :)
Aren't they powered by google?

[Swefx]

I have been using Google, but will switch soon, they have not update their page rank for a while. I guess their search result wont be accurate. :D

Google is always updating page rank within their own system. They just don't publicly publish a websites page rank for the public very often.

A website with a PR-0 to the public could be a pr 6 in google's system and they just haven't updated it for the public yet.

[Alevoor]

no body beats google
just check the views recieved for google and yahoo subforums on DP

Looks like you don't like Yahoo first. statistics aren't false. If they mean something, they mean it.

[Barefootsies]

You may want to actually read what the thread is about before making unrelated comments.

Seriously, it is not hard, just read the first post and the link provided - see not hard at all.

**thunderous high fives**

I agree wholeheartedly.

Just because the noobs think Google's the best thing since sliced bread doesn't make it so.

For some things, mainly volume, Google is king. But depending on the market, and what you are looking to accomplish you can get better results in Yahoo/MSN. Anyone with some SEO, and online sales sense knows this.

It always annoys me when I see these blanket statements of love for Google with nothing to back it up but opinion.

:mad:

[ehuq]

I am a fan of Google.

With my second attempts, I failed to receive the verification email for my Adsense account. Few hundred dollars are now stacked in my adsense account. I am waiting to receive the email with verification code for several months. I am planning to request again to resend the mail for third time after few days.

How can I be satisfied?

[bomberman]

ANN ARBOR, Mich. (AP) -- For the first time, search engine Yahoo Inc. beat rival Google Inc. on the University of Michigan's annual American Customer Satisfaction Index report, which was released Tuesday.

According to the report, Yahoo received a customer satisfaction score of 79 out of 100 on the report's scale. Google, meanwhile, came in with 78 points in its second consecutive yearly decline.

Full Story (http://biz.yahoo.com/ap/070814/yahoo_report.html?.v=1)

I think it depends on the location where the study held. If more respondents came from a certain location that they prefer yahoo, then of course yahoo will lead. Maybe this report is due to some issues that google faces today..

[Ladispoli]

I have predicted that for awhile!!

[cosmocentral]

Good for Yahoo. They needed some air to breathe.