devnull4u
Sep 13th 2004, 10:14 pm
Shawn,
We had a very odd incident with OG today. An employee was working with a customer today changing their email password. He went into their record, clicked on Services, double-clicked on the email account, changed the password, and clicked on the Change Pass button (he has done this procedure literally hundreds of times before). He told me he had a couple of error messages flash by (too fast to read) and then a message about deleting around 15,000 records appeared. He called me on my cell phone and I was able to come in and have a look a few minutes later (10-15 minutes). When I arrived it appeared to me that the records in the Activity_ table had been deleted. We lost all messages, to-do's, planner, tech support notes, and call activity across the entire database....we haven't noted any other losses yet.
This employee does not have any deletion rights and no-one has the God-Level delete rights. Audit trail doesn't seem to pick up this activity either.
We are using FM5.03 Server and clients.
Have you heard of things like this ever happening to anyone else? Possible causes? We've been using OG since 1999 and have never seen anything like this before!
Rick Rountree
Dundee.Net
We had a very odd incident with OG today. An employee was working with a customer today changing their email password. He went into their record, clicked on Services, double-clicked on the email account, changed the password, and clicked on the Change Pass button (he has done this procedure literally hundreds of times before). He told me he had a couple of error messages flash by (too fast to read) and then a message about deleting around 15,000 records appeared. He called me on my cell phone and I was able to come in and have a look a few minutes later (10-15 minutes). When I arrived it appeared to me that the records in the Activity_ table had been deleted. We lost all messages, to-do's, planner, tech support notes, and call activity across the entire database....we haven't noted any other losses yet.
This employee does not have any deletion rights and no-one has the God-Level delete rights. Audit trail doesn't seem to pick up this activity either.
We are using FM5.03 Server and clients.
Have you heard of things like this ever happening to anyone else? Possible causes? We've been using OG since 1999 and have never seen anything like this before!
Rick Rountree
Dundee.Net