2CO (2Checkout) Sucks......

[Rage]

I dont know what is there problem... seems so unprofessional when replying to me...

I am using them from past 2 months... now its time when i need to get paid... but they have some really ANNOYING VERIFICATION things,,,...

they are one by one asking all my customers that if they get the product they have paid for...

and look at some on customers... some said they didnt (even they get there product a month back) but just trusting them and considering me a peace of shit they held my payment................................

whats this???

i have no words to describe 2co... i was suppose to get paid 2 weeks back...

In few days i am getting Engaged... the most important event of my life is ahead and what will i do of such money which i cant use on time when i need it??? tell me..........

I will never ever use these assholes again.......

YES... i am in very BAD mod,,, :mad:

i think i did a wrong thing that i opened a account at 2co even after hearing many many Scary stories about them.......

MY ADVICE: Never ever use 2CHECKOUT......... NEVER, NEVER... they are SCAMERS!

LATE PAYMENTS (even i dont know if they actually pay) , BAD CUSTOMER SERVICE, NO ON TIME PAYMENTS......

what else you need? :mad:

[gworld]

I dont know what is there problem... seems so unprofessional when replying to me...

I am using them from past 2 months... now its time when i need to get paid... but they have some really ANNOYING VERIFICATION things,,,...

they are one by one asking all my customers that if they get the product they have paid for...

and look at some on customers... some said they didnt (even they get there product a month back) but just trusting them and considering me a peace of shit they held my payment................................

whats this???

i have no words to describe 2co... i was suppose to get paid 2 weeks back...

In few days i am getting Engaged... the most important event of my life is ahead and what will i do of such money which i cant use on time when i need it??? tell me..........

I will never ever use these assholes again.......

YES... i am in very BAD mod,,, :mad:

i think i did a wrong thing that i opened a account at 2co even after hearing many many Scary stories about them.......

MY ADVICE: Never ever use 2CHECKOUT......... NEVER, NEVER... they are SCAMERS!

LATE PAYMENTS (even i dont know if they actually pay) , BAD CUSTOMER SERVICE, NO ON TIME PAYMENTS......

what else you need? :mad:

If you think 2checkout is bad and made you so upset then I suggest you try moneybookers and you will be suicidal. Just come down and count your blessing that you are not dealing with moneybookers. :)

[pachecus]

I use 2co from about 2 years and I have no problem with them, I receive my payments through ACH on time.

[eddy2099]

I believe they contact your clients just to be certain that it is not fraud so as to be able to protect both your clients and you. You definitely do not want a charge back in the future.

I have purchased things from vendors who used 2checkout but never did receive anything to require me to confirm I bought something.

How can they be scammers if they are trying to protect both the customers and themselves and you too ?

[EGS]

2CO really verifies that your customers have received their items? :confused: That sounds like a really pathetic way of verifying that you're not practicing fraud. Hell, what kind of customer WOULDN'T say they didn't receive the item they purchased - that's the chance of a lifetime to get their shit for free because I bet 2CO gave them their money back. :eek:

I always here the best of the best regarding that company...
Oh well, I guess times have changed? :confused:

[daboss]

I use 2co from about 2 years and I have no problem with them, I receive my payments through ACH on time.

i've been using them for a long time also. overall very professional... but lately, i've been getting complaints from customers that they find it difficult to pay since the 2co system rejects their transactions - i suspect their fraud detection system is set to too high a threshold.

but i'll be sticking with them cause i don't think there are any better ones around (except for paypal).

[just4dir]

for me 2CO is not too bad. I can get the money if it reach a certain amout. The only problem is the fee seems a little bit high.

[montux]

I am using 2CO Since last 8 months, Once they verify that your customers have received their items, it works fine. you will regularily receive payments through ACH/Wire transfer (OR Method you selected disbursement.) thuogh as gworld suggested, you can use Moneybookers or other payment options like ccnow.

[mindiam]

At first I was dissapointed, but they are professional in their dealings I have been using them for about 1 year.

[inworx]

AFter $50 fee they still give you nothing...better use egold/paypal/moneybookers now

[dotcompals]

Which one is the best one?

[inworx]

paypal & egold clash but most ppl use PayPal so PayPal is +1 point ahead of egold!

[saadahmed007]

2checkout does suck.Support is slow but it is the only cheapeast way to accept credit cards(After paypal)
Saad

[softgroups]

I am using 2CO for more then 3 years , and i never had a problem with them...

[ablaye]

Paypal is the best. 2CO is ok since there is no better alternative.

[DrBlackSEO]

I got the same problems as well. it take 5 days to reply to my emails, then alot of domain verifications. they really suck

[PalSys]

I wouldn't recommend them under any circumstances. Beyond terrible support.

[zanjafeel]

Wow 2CO always sux.

[DLGx]

I like 2CO when buying stuff, I promptly got $1250 back when a seller just ran off after the sale without delivering the product. Received great support, much better than I had expected or ever recieved in the past from a payment processing company.

[Rage]

guys... Do tell me... what if a customer continue saying that he did'nt got the product, even he already got...??

for items like website selling...???

what will happen..

[saadahmed007]

They will refund the payment..Btw they really suck man i had a issue with them aswell and they finally closed my account becuase i created too many tickets Thanks god i had no $$ in it :)
Saad

[cldnails]

Going through the very same problem right now. The worst part is, they didn't notify ME, their paying customer, that they were going through the verification process. Why the hell not, it's MY money, not theirs.

I've been very displeased with 2CO from the very first transaction and I need to stick it out, if I want to get my money. I would never recommend them to anyone...ever... I don't trust a company that assumes I'm a fraud when I first sign up, they need to wait for probable cause. Terrible, terrible, terrible service.

[ssnet]

yes i had this problem and am now not using them, i am using paypal and nochex only.

was your site a subscription site? as myne was and they were verfying orders one by one. i got annoyed as it took ages to get my money.

[cldnails]

yes i had this problem and am now not using them, i am using paypal and nochex only.

was your site a subscription site? as myne was and they were verfying orders one by one. i got annoyed as it took ages to get my money.

Nope, I'm only using them to handle link sale transactions. Apparently, unless I'm selling a physical product I'm a fraud/scammer/bad guy in their eyes. As soon as I get my money, I'm getting a refund for my $50 and never looking back.

[Rage]

yes i had this problem and am now not using them, i am using paypal and nochex only.

was your site a subscription site? as myne was and they were verfying orders one by one. i got annoyed as it took ages to get my money.

plz tell me more about nochex... how good is that?

[cldnails]

I also wanted to add that I have no problem with measures to protect myself and my buyers. However, I should be notified the entire step of the way, instead of being kept in the dark about any 'verification' processes. It was the 3rd correspondence and 3 weeks after I was suppose to receive my first payment before I realized what's going on. As of right now, I'm still in limbo.

[macfraser]

I have been using 2CO for about 4 years now on one of my web sites processing $50,000+ of transactions each year, and have never had a single problem. Payments have always been on time and the fraud verification has worked perfectly for us. The first level support at times is a little unhelpful but typically they resolve all of my questions fairly quickly.

[saadahmed007]

Actually 2checkout was good but after this verification thingy now it is not good .They changed alot of polices etc...:(
Saad

[Freddy81]

If you are selling non-physical goods, why don't you stick with Digital River?
Huge and reputable company, own many services (I mean RegNow, RegSoft, etc. )

All refunds are made only with seller's permission. There are no 1-month delays - we've got our
October earnings in early November directly to our bank account.

[Rage]

If you are selling non-physical goods, why don't you stick with Digital River?
Huge and reputable company, own many services (I mean RegNow, RegSoft, etc. )

All refunds are made only with seller's permission. There are no 1-month delays - we've got our
October earnings in early November directly to our bank account.

plz.. post links and url's to the sites!

[Freddy81]

plz.. post links and url's to the sites!

regnow.com, regsoft.com, shareit.com, plimus.com (non-DigitalRiver).

[brealmz]

2checkout does suck.Support is slow but it is the only cheapeast way to accept credit cards(After paypal)
Saad

so far im nt having a problem with their support. i asked them to changed my domain because i decided to use it on my other domain and after some several hours its done. i also asked them why i am not not getting the postback they were eager to help me but i later found out that the problem was because of my .htaccess file.

FOr me support of 2co is not so bad.

[Rage]

so far im nt having a problem with their support. i asked them to changed my domain because i decided to use it on my other domain and after some several hours its done. i also asked them why i am not not getting the postback they were eager to help me but i later found out that the problem was because of my .htaccess file.

FOr me support of 2co is not so bad.

have you YET paid by them?

[Jasonb]

There support is 24/7 on the phone, and yeah they just contact customers and ask if they got the product then they pay you,


Jorik

[Jasonb]

only thing is i wish 2CO would pay you in paypal and not to your bank

[ssnet]

plz tell me more about nochex... how good is that?


nochex can be found here http://www.nochex.com its for uk only though

very quick withdrawals to bank

[eXe]

2CO is horrible. It makes your business look very unprofessional when they call clients to verify if they received what they paid for.

[Design1]

Over the years I have had few issues with 2co. The worst part was when some large sales came back as fraud and they took that money away from my earnings as well as $30 chargeback fees per each sale. This resulted in several hundred dollars of pain and torture. That all conveniently happened right before Christmas, NOT FUN!!! :(

Since then, things have been better. I have noticed fewer fraud problems and a significantly less amount of chargebacks. I am thankful that they are working to overcome issues such as these. I also know to keep an eye out on customers that say they are from one country and their IP says another. (This is tracked through their software and when you receive a payment it shows you the information).

In unrelated business I've had a horrible time with clickbank.net and stormpay and will not use their services again.

Best of luck to you!

[SEOLinker]

Oh, I planned to use 2CO , but when I heard here that they CALL customers to CHECK that they RECEIVE service/product... well, what if customer who actually received it will say to them that he didn't ? And I mean that I sell him for example some web service (seo, design, hosting, etc.). If it was a product they may consider this like money-back, but what to do in service case ? Do they have arbitrators or something ?

[mihaidamianov]

I love 2checkout. Their fees are quite high though. Had to go through the verification process, but after that everything went smooth. 6 months on, about $6K revenue and 2 refunds worth $40 and I have no problems with them. And I live in Romania! :)

Same with moneybookers. They're great! Never had any troubles and their fees are minimal compared to others.


EDIT: And I only sold non-tangible products/services!

[saadahmed007]

Oh, I planned to use 2CO , but when I heard here that they CALL customers to CHECK that they RECEIVE service/product... well, what if customer who actually received it will say to them that he didn't ? And I mean that I sell him for example some web service (seo, design, hosting, etc.). If it was a product they may consider this like money-back, but what to do in service case ? Do they have arbitrators or something ?
Then your account will not be verified and payments will be reveresed :o
Saad

[razzer001]

I'll give you my experience with 2CO, firstly i don't think they are bad, but they aren't great either. From the complaints i see on this thread it seems people have problems with their verification system.

2CO does call customers initially to make sure they got their product, this is to make sure you aren't scamming people and going to run off with their money, as a person could do using paypal. In my case, they held payment for the first two weeks and on the third i got a whooper of a payment and have been paid weekly without any problems.

If you mail physical goods out, it is COMMON SENSE and a requirement by 2CO and also any other credit card merchants that you add some form of tracking, i always add signature delivery confirmation, this costs about a $1 extra, but it stops people from doing fraudulent charge backs. This is also how you can inform 2CO that your items are reaching customers by submitting tracking.

Now if you live outside of USA you can add registered service to the package, all countries that follow the international postal system do this, this will allow you to provide proof that your packages were delivered even if they're shipped internationally.

Also if you need the money first from the customer to either buy the product or use towards shipping, then you should know this is very bad business practice and you shouldn't be allowed to do it as it leaves consumers at risk or not getting their merchandise.

2CO is bad about their customer service, they are in favor of the customer, that's why having tracking on packages is a must. Then again paypal really is not much better, they will freeze your account on whim.

I have used 2CO for over 6 months now and have done close to $90000 worth of transactions and even had my fees lowered, i am swtiching to a merchant account, as the fees are lower and i don't like it that someone else has power over issuing refunds. If you have a small operation then 2CO is good, if you run a big shop, then get something else and if you sell intangible goods (software downloads) don't bother with 2CO, you will end up getting charge backs that you wont be able to fight.

[softgroups]

Honest to be, did you received any charge backs?! If the customers are digitalpoint or others forums you can be very sure your fraud-transactions won't count 1%

Also I observed that if the clinets are coming from google.com you will have for some keyword (specially seo related) around 50% fraudulent transactions (Yes fraudulent, because if an idiot is asking a charge back after he paid something he received, it's still a fraud, no? )


razzer001 , anybody can do a charge back .... you are talking about requiring a refund... If a buyer is not satisfied and it will contact 2CO the client is asking for a refund... if the client want a charge back, he will must to ask the charge-back from his back. Actually you can charge back any transactions even WIRE/AHC ones!!!!

[softgroups]

I also wanted to add that I have no problem with measures to protect myself and my buyers. However, I should be notified the entire step of the way, instead of being kept in the dark about any 'verification' processes. It was the 3rd correspondence and 3 weeks after I was suppose to receive my first payment before I realized what's going on. As of right now, I'm still in limbo.

Yes... I understand you that some people are idiots/bad guys and they will pretend they didn't get your links... but this cases are very rare, i think that more often you will find people who will use stolen credits cards for buying from your website ... why not submitting a ticket for a refund it was made and ask them the real problem of the refund... you will find out that in 90% of cases the problem will be a stolen credit card... and those credit cards are usually site-banned 2CO

[dv88]

I've used 2co for a while and they have worked well for me. The only problem is that they don't provide an API so I can track recurring payments.

[softgroups]

I've used 2co for a while and they have worked well for me. The only problem is that they don't provide an API so I can track recurring payments.

However, they provide some kind of "API". You can build your own php script, and integrate it into the system and track all the data

[Pat Gael]

If you think 2checkout is bad and made you so upset then I suggest you try moneybookers and you will be suicidal. Just come down and count your blessing that you are not dealing with moneybookers. :)

I have a moneybookers account since a couple of year as an option for people who cannot access other payment methods.


Nobody has required this service yet, but it sounds strange to me when I tried to delete or modify old email accounts, finding that there is no way to do so and no way to get someone helping you on this matter.

[eXe]

This thread is ranking on the first page in Google for 2co sucks & 2checkout sucks :D

http://www.google.com/search?q=2co+sucks&ie=utf-8&oe=utf-8&rls=org.mozilla:en-US:official&client=firefox-a

http://www.google.com/search?q=2checkout+sucks&ie=utf-8&oe=utf-8&rls=org.mozilla:en-US:official&client=firefox-a

[razzer001]

razzer001 , anybody can do a charge back .... you are talking about requiring a refund... If a buyer is not satisfied and it will contact 2CO the client is asking for a refund... if the client want a charge back, he will must to ask the charge-back from his back. Actually you can charge back any transactions even WIRE/AHC ones!!!!

I have been charged 3 charge backs, 2 which i got reversed and 1 which i couldn't. For the two i got reversed all i did was show proof that the item had been delivered to the persons address and that they had signed for it. Signature delivery confirmation can reverse chargebacks, at least they have for me. The one i couldn't fight was for a item that was returned and the buyer asked for a charge back before i could refund.

I agree, 2CO does little to protect sellers from charge backs, luckily i choose to protect myself the best i can.

[DannyBly]

I tried 2CO but also use google checkout and paypal - the recurring billing feature was something that made me go for 2CO but I think paypal has that too now :cool: