Add Additional Services using index.html

[smonahan]

Hi,

I am trying to add additional services to the billing cycle items using the web interface. I logged into index.html interface and clicked on view billing items. I select the drop down box and there is only one billing item. I have selected other products under maintence&preferences->web interface setup. I selected the items under customer and online signup. Am I in the correct place to do this?

Thanks

[digitalpoint]

That should be it... are they set to be billing cycle items under Edit Products?

[smonahan]

Well, It does seem to work with only one service (standard dialup) I tried to add other services such as additional emails, virus and spam filtering etc and they did not appear in the drop down box. I looked at edit products and each item is as a billing item. The items i'm trying to add are setup the exact same way. The only thing that is different is a trigger setup for the standard dial up service and not additional emails, etc. Does the addtional service feature depend on having a trigger for each service you add?

Thanks

[digitalpoint]

Are you doing anything with making them account class specific or anything?

[smonahan]

I just looked at the maintenance&pref->online signup and each one is under the all class
I created a test account and the services I added did show up in the drop down box for addtional services. So additional services do work for new customer signups but not for online account statements. Nothing new appears in the add additional services box. Any other idea? Also under customer web interface configuration what is the customer button nexted to online signup for. I have selected products that can be added by customers under the customer and that does not help as well.

Thanks

[smonahan]

Any other suggestions?

[digitalpoint]

Are the services worth the same time credit as the customer's existing billing cycle?

[smonahan]

Yes, the time credits are the same. I have tried other customers that have different time credits as well.

[digitalpoint]

That should be it (would need to match time credit). Aside from that, is the option to add items enabled under the customer web interface settings? (Do you see the button to do it?)

[smonahan]

Yes, the use button and the products button are both enabled.

[digitalpoint]

I mean the button in the customer web interface (not in the configuration of Optigold).