New user can't access tech web interface

[bsdlover]

We are just starting to use the web interface for the first time. My login can get in and do queries etc. One of my co-workers can also get in as well. However, other users get the message:

Please correct the following errors...
You do not have the privileges required to access this function.


If I set that user as an administrator, or change the web preferences, it doesn't seem to make a difference.

I tried logging out and logging back in on the web user's machine.

I also tried closing the databases, and then reinstalling OptiGold ISP Web Installer, and then fired back up and logged in as the web user and no change. My login and a few others work, the rest don't.

What preferences should I be looking for to make sure they can access the web interface for tech support, look up customer information (including passwords) and enter trouble tickets and notes?

[digitalpoint]

Go to Maintenance & Preferences -> Edit Employees -> Web Prefs (for that employee of course).

[bsdlover]

I did that. Here is what that user has checked yes:

Employee Active
Find Customers
Can View Passwords
Can View Billing Info
Edit Customers
Can Log Tech Support Calls
View Products

[digitalpoint]

Opps, my bad, the old tech support system is based on the employee group. Make sure the employee is part of a group that has access to Tech Support Via Web.

[bsdlover]

That did it. I had them as a member of our "support" group, but that group didn't have tech support via web checked.