Password Retrieval in Web Interface

[isaiah611]

I am having the worst time ever trying to make my web interface email my customers their password in case they forgot it. I have checked and verified the following, and this is why I'm at a total loss as to why it's not working:

1) Specify a Password Retrieval letter (making sure it exists too)

2) Web Interface setup under other: Customer Password Retrieval Allowed (yes)

3) Override email address under customer info tab is set to the same email address as the users main email (making sure it has a valid email address)

Example:

(Slave Account)
Login: testnotvalid@power-net.net
ZIP : 48858

Results: Please correct the following errors: Sorry, no match was found.

(Slave Test)
Login: testnotvalid
ZIP : 48858

Results: Please correct the following errors: Sorry, no match was found.

(Individual Account)
Login: paladino@power-net.net
ZIP : 48875

Results: Please correct the following errors: Sorry, no match was found.

(Individual Account)
Login: paladino
ZIP : 48855

Results: Please correct the following errors: Sorry, no match was found.

Any an all help would be very much appreciated. I am on OptiGold version 3.3.2.

It was recommended to me to check the zip code field, but I don't know what the issue could be here. They are all four digit zips...is it possible that the field could have been modified at some point in time?

HELP!

Thanks,

Don Paladino MCSA, MCP, A+CP, N+CP
Asst. Network Administrator
Power-Net Internet Services
paladino@power-net.net

[digitalpoint]

There was an issue where if the login had an @ in it, it was failing. It's been fixed for the 3.3.4 version, which should be out shortly.

[isaiah611]

ETA on the update?


Thanks,
Don Paladino

[digitalpoint]

No, sorry...