Create Email account problem

[bbrunton]

When I go to the Customer web interface, log in, and create a new Email customer, the email is created with the master domain name, not the customer's domain name.

I just put in the username I desire to create the account.

If I uncheck the web interface set up that says add a domain to email, the account is created without any domain attached. The Web interface set up has Email accounts restricted to customer's domain checked.

I would like for a customer with a domain, to only be able to create emails at his own domain if he has one. How can I make this work? Is this a bug?

[digitalpoint]

No, it's not a bug. Go to Maintenance & Preferences -> Web Interface Setup -> Customer Web Interface

Make sure you have the Email Accounts Restricted To Domains Customer Owns setting set to Yes.

[bbrunton]

Yes.... I have the restriction to domains customer ownes set to yes. I believe I mentioned that in the first post.

[bbrunton]

When I go to the Optigold program and enter an email in the services area, if I put the domain on the email such as username@domain.tld it takes that just fine. If I put just the username, it does not add a domain.
However, when I create the email through the customer web interface, it adds the master domain if I do not specify any more than the username....If I put in the username@domain.tld it gives an error saying the username is an invalid length.

Help Please.....

I have OG 3.2.2 and the web files are all from that upgrade.

[digitalpoint]

The user would need to specify the domain when they add the email (a customer could have multiple domains). As far as the length thing, you may want to upgrade to take care of that.